Table Games Dealer - Table Games Operations

Hard Rock Hotel & Casino Ottawa•Tejon, NM

22h•Onsite

About The Position

Under the direction of the Floor Supervisor, the Table Games Dealer is responsible for providing superior service to both internal and external customers. The incumbent is also responsible for the delivery of Customer Service standards, while maintaining the integrity of the games. This role involves screening telephone calls and visitors, ascertaining who can be redirected to subordinate management.

Requirements

High School Diploma required.
Strong interpersonal skills
Excellent interpersonal, oral and written communication skills.
Meticulous, organized and accurate
Extreme confidentiality.
Familiarity with a variety of computer systems and applications.
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Manage multiple details and tasks concurrently in a changing environment.
Able to work effectively in a team environment.
Analyze and think about how possible solutions impact on the entire operation.

Responsibilities

Performs the functions of a Table Games Dealer on an assigned shift.
Responsible for dealing an assigned game in accordance with established policy and procedures.
Creates an atmosphere for guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Provides game security and protects Company assets by facing games at all times and being able to recreate bets/situations when necessary.
Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.
Able to verbalize all aspects of the game including answering questions in regard to other games and the property.