Table GamesDealer/DR Floor Supervisor

Churchill Downs Incorporated•Oxford, ME

2d•Onsite

About The Position

Oxford Casino Hotel is seeking a Table Games Dealer/DR Floor Supervisor to join their team. This role involves dealing required card games, providing outstanding customer service, and supervising assigned pit sections to ensure adherence to corporate and property-specific standards while maintaining game integrity. The casino emphasizes safety, cleanliness, compliance, and friendliness in its operations.

Requirements

Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques.
Completion of a wide variety of specific games training programs (if offered) with resulting proficiency in several pit games.
These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience.
Must be able to maintain confidential information.

Responsibilities

Demonstrate proficiency in dealing required table games to company standards.
Conduct dealer duties in compliance with Systems of Internal Controls, Minimum Internal Control Standards and Standard Operating Procedures.
Control the pace of the games, pay winning bets and collect losing bets in accordance with house rules, and handle cash transactions.
Deliver outstanding guest service at all times.
Assume overall responsibility and be able to answer specific questions regarding gaming service activities for a designated area or pit.
Safeguards company assets, directs dealers on designated games.
Oversees and reports any unusual occurrences to the Shift Manager.
Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
Control and direct games in progress by monitoring and providing assistance and dealer correction.
Is required to change gaming supplies (i.e. cards and dice) when needed.
Ensures that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
Performs other duties as assigned.
Responsible for the integrity of daily operations and cleanliness of the casino floor.
Maintains proper table bank through fills and credits.
Performs assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards.
Learn additional games as required by management.
Attend required training sessions offered.
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management.