TABLE GAMES FLOOR SUPERVISOR IMG

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

1d•Onsite

About The Position

Observes patrons and employees participating in gambling activities to detect infractions of house rules. Responsible for the day-to-day operation and conduct of all table games. This individual supervises an assigned group of tables in the pit area on an assigned shift.

Requirements

High school diploma or general education diploma (GED) and relevant training.
At least two years dealing experience required.
Must be able to obtain and maintain a gaming license.

Nice To Haves

Supervisory experience preferred.
Mescalero Apache Tribal preference; bicultural preferred.

Responsibilities

Responsible for providing and ensuring excellent customer service is provided in the table games area at all times.
Monitors staff performance and ensures adherence to all casino policies and procedures and the Internal Control Structure (ICS).
Trains and evaluates new dealers.
Maintains constant awareness of floor activity; protects the pit bankroll, the playing public, and the casino's assets.
Maintains and enforces the casino's rules of play for the table games.
Initiates and supervises table games fills/credits.
Opens and closes table chip bankrolls.
Assures proper completion of currency transaction reporting paperwork, as required by federal regulation (Title 31) for the Table Games Department.
Rates table games customer play.
Monitors and ensures an adequate bankroll for table games.
Verifies chip purchases with cash at the table games.
Settles customer disputes in the table games pit area.
Performs basic administrative duties assigned by the Table Games Pit Manager.
Performs the duties of table games dealers or craps supervisors as necessary.
Watches participants in games such as dice or cards to detect cheating, identify rule violators, and observe persons designated by superior.
Speaks or signals to supervising personnel using hand, telephone, or voice to identify and supply information about suspected violators.
Calculates winnings to verify payment made by dealer.
Adheres to all regulatory, departmental and casino policies and procedures, and the casino ICS.
Team member must be aware of and comply with all attendance policies, procedures and work schedules in a cooperative manner.
Directly supervises table games dealers.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing issues and resolving conflicts.