Systems & Technology Analyst

LV Collective•Austin, TX

About The Position

As our Systems & Technology Analyst, you'll be the connective tissue between our people, our platforms, and our data. One day you're troubleshooting a system issue and keeping our teams moving; the next you're building a dashboard that changes how leadership sees the business. It's a role for someone who's equal parts problem-solver, builder, and translator — comfortable in the weeds of systems administration and just as at home turning messy data into a story leadership can act on.

Requirements

1–2 years of experience in a systems, IT support, business intelligence, or reporting role — including internships, co-ops, or relevant project work
Hands-on exposure to help desk/ticketing systems or system administration, or a clear aptitude to pick it up quickly
Solid Excel skills and working familiarity with reporting or dashboard tools like Power BI or Tableau
Strong problem-solving instincts — you dig into root causes rather than just patching symptoms
Clear communicator who can translate technical detail into plain language for non-technical partners
Organized, dependable, and comfortable juggling support work, projects, and analysis at once
A collaborative, coachable mindset — you ask good questions and take feedback well
Bachelor's degree or equivalent hands-on experience

Nice To Haves

Familiarity with property management platforms (e.g., Entrata, Yardi, RealPage) or an interest in real estate is a plus

Responsibilities

Provide application and systems support — including remote assistance — to install, configure, test, and troubleshoot hardware and software
Manage and resolve service requests through our help desk ticketing system, meeting SLA standards and escalating complex issues as needed
Administer system access and security, ensuring appropriate user permissions in line with internal controls and SOX requirements
Support the configuration, testing, and deployment of system upgrades, integrations, and new functionality
Monitor recurring technical and operational issues, identify root causes, and implement lasting solutions alongside internal teams and vendors
Evaluate business processes and system workflows, recommending enhancements that improve efficiency, performance, and user experience
Partner with internal stakeholders and external vendors to support system integrations, data flow, and platform performance
Research and evaluate new technology solutions aligned with company initiatives and operational goals
Develop, maintain, and enhance leasing and operational reports, tracking metrics like traffic, conversions, occupancy, and leasing velocity
Build and manage dashboards and automated reporting to improve visibility and decision-making
Analyze performance trends and deliver actionable insights to operations, leasing, and leadership teams
Safeguard data integrity across systems through audits, validation, and troubleshooting discrepancies
Support ad hoc reporting and analysis for business initiatives, property transitions, and performance reviews
Partner with teams across the company to gather reporting requirements and translate business needs into scalable solutions
Create, maintain, and standardize documentation for systems, workflows, and reporting definitions
Identify training needs and help develop and deliver user training materials that drive system adoption
Oversee system setup and disposition during property acquisitions and transitions, keeping timelines and deliverables on track
Take on other duties and special projects as they arise — this role will grow and evolve with the business