Systems Technician/Helpdesk - Draper, UT

ProdataKey

2d•Onsite

About The Position

As a Systems Technician, you will serve as the primary point of contact for our team's hardware, user accounts, and essential IT platforms. In this hands-on role, you will manage user account provisioning and MFA enrollment during onboarding and offboarding, troubleshoot endpoint devices, and provide front-line Salesforce CRM support and basic administration. Beyond resolving daily user tickets, you will manage hardware assets, track software licenses, and build clear technical and self-service documentation. If you are a proactive problem-solver with a passion for troubleshooting and a knack for keeping technology reliable, we would love to have you on our team.

Requirements

1-3 Years in IT support or helpdesk, or equivalent hands-on experience
Experience administering a cloud productivity suite, including user, group, and license management
Familiarity with a major CRM platform as a user or junior administrator
Basic networking literacy regarding TCP/IP, DHCP, DNS, VLANs, etc.
Solid troubleshooting skills
Ability to create, edit, and maintain technical documentation
Effective communication skills and the ability to collaborate with stakeholders on technical issues

Nice To Haves

Technical certifications, such as CompTIA A+, Google IT Support, etc.
Exposure to mobile device management tools
Experience with automation scripting
Familiarity with support ticketing platforms
Physical access control/security industry background

Responsibilities

Initial point of support for all laptops, desktops, peripherals, video displays, and conference room equipment.
Front-line Salesforce CRM support for users, permissions, case triage, basic troubleshooting
Salesforce CRM workflow and general system administration, maintenance, and troubleshooting.
Initial point of support for user account management, password resets, and troubleshooting.
Manage employee onboarding and offboarding (provisioning, MFA enrollment, deprovisioning)
User and group administration within the company IDP/user account management platform.
Manage the helpdesk ticket queue to accurately reflect current workload, problem systems, etc.
End user software license tracking.
Management and asset tracking of end-user devices and equipment.
Endpoint enrollment and software deployment.
Create and maintain thorough documentation related to IT processes and procedures.
Create and maintain end user self-service helpdesk documentation