Systems Support Tech II

2020 Companies • Fort Worth, TX

6d • Onsite

About The Position

2020 Companies is hiring a Systems Support Technician II to provide hands-on technical support across a diverse and evolving technology environment. The role supports employees with traditional IT systems and cloud-based technologies, including Windows 11, Microsoft 365, Microsoft Intune, Entra ID, mobile device management, endpoint security, networking, and VPN connectivity. The position includes opportunities to participate in technology deployments and IT projects, troubleshoot issues beyond basic help desk support, and build skills across enterprise IT.

This is a permanent, in-office position at Texas Motor Speedway in Fort Worth, Texas. The schedule is Monday through Friday, 9:00 AM–5:00 PM, with occasional after-hours or weekend support as needed. The technician diagnoses and resolves hardware, software, mobile-device, and connectivity issues; prepares and deploys computers and devices; manages accounts and access; maintains documentation and equipment records; and assists with technology projects. The role also involves organizing equipment, supplies, and paperwork and performing other duties as assigned.

Requirements

• 3–5 years of relevant IT support, desktop support, systems support, or other relevant work experience.
• Strong Windows 10/11 troubleshooting skills.
• Experience supporting Microsoft 365 applications.
• Working knowledge of Active Directory and Microsoft Entra ID.
• Experience supporting Android and iOS devices.
• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic network troubleshooting.
• Knowledge of computer networking, terminology, and methodology.
• Technical break/fix experience replacing laptop and desktop components such as hard drives, LCD screens, power supplies, memory, and keyboards.
• Experience troubleshooting computer hardware, printers, and peripherals.
• Strong customer service, communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities and projects, prioritize and organize work, document accurately, and maintain strong attention to detail.
• Ability to work independently and collaboratively with other teams and departments.
• Ability to successfully meet deadlines.
• Ability to lift up to 40 lbs.
• A technical degree with certification is preferred.

Nice To Haves

• Microsoft Intune experience is strongly preferred.
• Bilingual in Spanish.

Responsibilities

• Provide professional technical support for employees.
• Diagnose, troubleshoot, and resolve laptop, desktop, and mobile-device hardware issues.
• Diagnose, troubleshoot, and resolve Microsoft 365 and other Windows-related software issues.
• Prepare, configure, test, deploy, and replace Windows computers and mobile devices.
• Install and configure hardware and software on computers and mobile devices, including phones, printers, external drives, and other peripherals.
• Create, prepare, test, and deploy hard-drive images and support users in a virtual desktop environment.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office.
• Support devices managed through Microsoft Intune and company-managed Android and iOS devices.
• Create and manage user accounts, security groups, devices, and access in Active Directory and Microsoft Entra ID.
• Troubleshoot VPN, Wi-Fi, internet, printer, and general wired and wireless connectivity issues.
• Support remote employees and devices using remote-access and support tools and VPN connectivity.
• Assist with endpoint security, device compliance, and Microsoft Defender-related issues.
• Install and troubleshoot printers, monitors, docking stations, and other peripherals.
• Perform system backups and restore files on computers during repairs and replacement-computer deployments.
• Maintain accurate ticket notes, technical documentation, equipment records, and documentation of processes and ticket resolutions.
• Assist with IT deployments, hardware refreshes, and other technology projects.
• Organize equipment, supplies, and paperwork.
• Escalate complex issues when appropriate.
• Perform other duties as assigned.

Benefits

• Competitive hourly rate, paid weekly.
• Next-day pay on demand with DailyPay.
• Health, dental, and vision benefits.
• 401(k) program with matching.
• Paid Time Off.
• Paid holidays.
• Mobile reimbursement.
• Scholarship opportunities for employees and direct family members.
• Employee Assistance Program.
• Leadership Development Program.
• Special pricing for employees with multiple clients.
• Personal development opportunities, professional stretch assignments, and long-term career pathing options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed