Systems Support Tech 1

Human Services, Department of•Atlanta, GA

About The Position

The Georgia Department of Human Services (DHS), Office of Information Technology (OIT), Security and RACF Team, is seeking a Systems Support Tech 1 in Atlanta, Fulton County, Georgia. The position supports user access for systems, applications, and databases managed by DHS OIT and other State of Georgia agencies, including DFCS, DCSS, and DPH. Work spans mainframe applications and data using RACF and other mainframe tools, as well as critical applications hosted in Unix/Linux and Microsoft Windows environments. The position reports to the Ga-Gateway and RACF Security Manager. The role provisions and manages user accounts and access, troubleshoots access issues, conducts root-cause analysis and corrective action, and provides user help-desk support. It also supports security policy compliance, periodic access recertification, inactive-user cleanup, audits, and ad-hoc reporting. The position may be required to assist with department emergency responsibilities if an emergency is identified.

Requirements

High school diploma or GED.
One year of experience that includes report writing and data collection, tabulation, computation, and analysis.
Ability to work effectively with a diverse project team in a highly visible, fast-paced, changing environment with aggressive timelines.
Ability to work effectively with personnel at multiple organizational levels.
Ability to work effectively as a dedicated team member and communicate accurately with other team members.
Excellent oral, written, presentation, and interpersonal communication skills.

Nice To Haves

Associate degree.
RACF experience.
Three years of help desk support for end users.
Three years of experience in computer systems, internet security, and data privacy.
Ability to deliver strong customer service and engage and work well with people.
Comfort communicating in person and via phone or email with peers, management, contractors, and vendors.

Responsibilities

Create RACF IDs for DHS mainframe users.
Provision user access, reset passwords, and troubleshoot issues for multiple key systems used by State of Georgia agencies.
Conduct periodic, normally quarterly, user recertification for Ga-Gateway, UAS, $TARS, EPPIC, EBT, and EAS.
Identify and remove inactive users periodically, normally every 60 or 90 days.
Communicate and enforce security policies and guidelines necessary to meet state and federal system-access requirements.
Assist with state and federal audit processes.
Create and run queries to produce ad-hoc reports from application data as needed.
Perform root-cause analysis and corrective action, and provide user help-desk support.
Assist with DHS emergency responsibilities when required in the event of an identified emergency.