Systems Support Tech 1

Georgia Department of Revenue•Atlanta, GA

7d•$33,042 - $42,793

About The Position

The Georgia Department of Human Services (DHS), Office of Information Technology (OIT), Security and RACF Team, is hiring a Systems Support Tech 1 in Atlanta, Fulton County, Georgia. The position supports access security for DHS OIT systems, applications, and databases, including mainframe applications and data managed with RACF and other mainframe tools, as well as applications hosted on Unix/Linux and Microsoft Windows environments across state agencies. The role includes troubleshooting, root-cause analysis, corrective action, and user help-desk support. The Systems Support Technician reports to the Ga-Gateway and RACF Security Manager. The role requires effective collaboration and communication with a diverse project team and staff at multiple organizational levels in a fast-paced, changing environment with aggressive timelines. The position may also require assisting with DHS emergency responsibilities in the event of an identified emergency.

Requirements

High school diploma or GED.
At least one year of experience that includes report writing and data collection, tabulation, computation, and analysis.
Ability to work effectively with a diverse project team in a highly visible, fast-paced, changing environment with aggressive timelines.
Ability to work effectively with personnel at multiple organizational levels.
Ability to work effectively as a dedicated team member and communicate accurately with other team members.
Excellent oral, written, presentation, and interpersonal communication skills.

Nice To Haves

Associate degree.
RACF experience.
Three years of help desk support experience for end users.
Three years of experience in computer systems, internet security, and data privacy.
Demonstrated ability to deliver strong customer service, with interpersonal skills and the ability to engage and work well with people.
Comfort communicating in person and by phone or email with peers, management, contractors, and vendors.

Responsibilities

Create RACF IDs for DHS mainframe users.
Provision user access, reset passwords, and troubleshoot issues for key systems used by State of Georgia agencies.
Conduct periodic, normally quarterly, user recertification for systems including Ga-Gateway, UAS, $TARS, EPPIC, EBT, and EAS.
Identify and remove inactive users, normally every 60 or 90 days.
Enforce and communicate security policies and guidelines for system access to meet state and federal requirements.
Assist with state and federal audit processes.
Create and run queries to produce ad-hoc reports from application data as needed.
Troubleshoot access and system issues, including root-cause analysis, corrective action, and user help-desk support.
Assist in meeting DHS emergency responsibilities when required.