Tech II, Tech support

UPS Supply Chain Solutions • Portland, OR

3d

About The Position

The Technician II, Tech Support ensures the successful execution and implementation of customized solutions and organizational initiatives. The role uses advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. It leads, manages, and coordinates delivery of customer experience for information technology services, support, and project deployments. The work may require coding, programming, and/or integration with external customer technology and systems.

The position is responsible for daily management of costs, staffing, equipment inventory, system compliance, safety, and security of organizational resources, including hardware, software, automation, and network infrastructure. It provides technical training and development to departmental resources and customers, and plans, monitors, and adjusts expenses to meet organizational financial expectations and metrics. The role applies approved principles to evaluate and set goals and measures, builds professional customer relationships through face-to-face engagement and consultative collaboration, and uses technology to initiate, deploy, and track projects and support services 24x7.

This position performs technical, analytical, or maintenance work and typically requires formal vocational or technical education and on-the-job training. It applies working knowledge to a defined set of analytical, scientific, or operational processes, completes assigned work within its area of expertise, follows standard operating procedures and/or scientific methods, and works with moderate supervision. The schedule is Monday through Friday, 7:00 p.m. to 3:30 a.m. Applicants must be located in the same geographic location as the job or be willing to relocate at their own expense.

Requirements

• Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Ability to apply experience and skills to complete assigned work within the area of expertise.
• Ability to work within standard operating procedures and/or scientific methods.
• Must work with moderate supervision.
• Must be located in the same geographic location as the job or willing to relocate at personal expense.
• Must be a U.S. Citizen or National, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

• A+ certification is preferred but not required.

Responsibilities

• Ensure successful execution and implementation of customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and partner vendor relationships.
• Lead, manage, and coordinate delivery of customer experience for IT services, support, and project deployments.
• Perform coding, programming, and/or integration with external customer technology and systems when required.
• Manage daily costs, staffing, equipment inventory, system compliance, safety, and security of organizational hardware, software, automation, and network infrastructure.
• Provide technical training and development to departmental resources and customers.
• Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics.
• Apply approved principles to evaluate and set goals and measures for delivering results.
• Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
• Use technology to initiate, deploy, and track projects and support services 24x7.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed