Systems Support Specialist

Florida Atlantic University • Boca Raton, FL

21h • $60,000 - $70,000 • Onsite

About The Position

The Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University is seeking a Systems Support Specialist in Boca Raton, FL. Join the Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University, a vibrant community dedicated to advancing intellectual curiosity and lifelong learning. OLLI offers enriching, university-level programs designed for seasoned adults seeking meaningful engagement with cultural, societal, scientific, and political topics. Guided by distinguished faculty and expert guest lecturers, our diverse curriculum fosters connection, exploration, and personal growth. If you value education, community, and lifelong discovery, we invite you to be part of our mission. The Systems Support Specialist is responsible for planning, managing, and executing tasks that support the Osher Lifelong Learning Institute (OLLI) at FAU. Serves as the primary owner of OLLI’s information systems, with direct responsibility for the administration, maintenance, and optimization of the registration system, associated CMS-managed website, and related data processes. Maintains proficiency with existing and emerging technology solutions related to information systems, CRM, and CMS platforms.

Requirements

• Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
• Knowledge of business intelligence software tools and statistical software packages required.
• IT Operations experience required.
• Communication and Problem-Solving skills required.
• Thorough understanding of database design and database management systems and Data Analysis required.
• Microsoft Office Suite and Google Apps suite knowledge required.

Nice To Haves

• Bachelor's degree in computer science or related field and two years of experience preferred.

Responsibilities

• Plan, develop, and manage OLLI information systems and technology operations, ensuring systems effectively support registration, membership, communications, and program delivery across OLLI and university partners.
• Administer and optimize the CampusCE registration platform (CMS/CRM), including configuration, instance setup, eCommerce integration, testing, and enhancements; ensure data integrity, system performance, and a high-quality user experience.
• Manage OLLI’s CMS-driven website and registration content, creating and maintaining course listings, program pages, and updates to ensure accuracy, usability, and alignment with institutional standards.
• Develop and manage communication data, distribution lists, generating and maintaining segmented mailing and email lists to support outreach and customer communications.
• Produce and analyze monthly reports/dashboards, including registrations, membership, revenue, and instructor activity, ensuring accuracy and timely delivery.
• Collaborate with CampusCE vendors and internal technical teams, supporting system updates, database management, reporting tools, and application needs.
• Provide training and technical guidance to university partners, including system configuration, customization, and development of training materials.
• Assess and respond to stakeholder needs, troubleshooting registration issues, resolving user access challenges, and supporting program requirements.
• Document processes and maintain operational quality, ensuring system reliability, data accuracy, and adherence to best practices.
• Maintain system access and connectivity, ensuring reliable availability of networks and business-critical systems.
• Perform other job-related duties as assigned.

Benefits

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
• For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level