IS Systems Support Specialist

LSSI • Des Plaines, IL

3d • Onsite

About The Position

LSSI is growing! Come be a part of this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages: On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet. Competitive salary based upon relevant education, experience, and licensure. Opportunity for advancement. Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours. The paid training you need to learn, grow, and succeed!

Requirements

• High school diploma or equivalent required.
• Background check clearance required.
• Demonstrated understanding of the Microsoft Operating Systems, preferably Windows 10 and 11.
• Knowledge and understanding of Saas and on-prem applications.
• Demonstrated understanding of how an organization's technology landscape works.
• Ability to identify repeated issues and work with IS Network Engineers to bring permanent resolutions.
• Demonstrated Customer Service skills to resolve issues expeditiously.
• Accurate documentation skills required to ensure users are able to help themselves in resolving issues.
• Ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Demonstrated ability to work independently as well as understand when to escalate and involve team members and supervisor.
• Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

Nice To Haves

• Bachelor's degree preferred.
• Three (3) to five (5) years relevant experience preferred.
• IT certifications preferred.

Responsibilities

• Provide Level 1 and Level 2 support for applications, usage questions, and technical problems, via phone or at user workstation at CSO.
• Configure cons-effective and standard desktop hardware and software orders.
• Under supervision, install, configure, test and trouble shoot personal computer systems, following established standards.
• Grant security access to corporate networks and applications.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.

Benefits

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED