IS Systems Support Specialist
About The Position
Lutheran Social Services of Illinois (LSSI), is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference. LSSI is hiring a full-time IS Systems Support Specialist, Monday through Friday. Responsible for providing technical support for applications, desktop, network, and telephony systems in the Agency, working from the System Support Center.
Requirements
- High school diploma or equivalent required.
- Demonstrated understanding of the Microsoft Operating Systems, preferably Windows 10 and 11.
- Knowledge and understanding of Saas and on-prem applications.
- Demonstrated understanding of how an organization's technology landscape works.
- Ability to identify repeated issues and work with IS Network Engineers to bring permanent resolutions.
- Demonstrated Customer Service skills to resolve issues expeditiously.
- Accurate documentation skills required to ensure users are able to help themselves in resolving issues.
- Ability to communicate in a clear, comprehensible manner, both verbally and in writing.
- Demonstrated ability to work independently as well as understand when to escalate and involve team members and supervisor.
- Excellent organization, presentation, and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.
- Background check clearance required.
Nice To Haves
- Bachelor's degree preferred.
- Three (3) to five (5) years relevant experience preferred.
- IT certifications preferred.
Responsibilities
- Provide Level 1 and Level 2 support for applications, usage questions, and technical problems, via phone or at user workstation at CSO.
- Configure cons-effective and standard desktop hardware and software orders.
- Under supervision, install, configure, test and trouble shoot personal computer systems, following established standards.
- Grant security access to corporate networks and applications.
- Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner.
Benefits
- On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
- Competitive salary based upon relevant education, experience, and licensure.
- Opportunity for advancement.
- Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
- The paid training you need to learn, grow, and succeed!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
