IS Support Tech

UHS•Palmdale, CA

4d•Onsite

About The Position

The Southwest Healthcare team is seeking an on-site Full-Time IS Support Tech position. This position will be onsite at our Palmdale Regional Medical Center location. The Information Services (I.S.) Support Technician provides technical support to multiple facilities across the Region, including healthcare staff and physicians, as well as internal and external employees. Provides Tier II support issues regarding hardware, software, and networking for Universal Health Services, Inc. (UHS) technical assets. End user issues are reported by using different mediums of communication including primarily online work-orders, phone, instant messaging, and in-person. The Information Services (I.S.) Support Technician is responsible to ask appropriate questions and makes informed decisions using tools including an online knowledge base. Issues that require higher level of troubleshooting are escalated using the online trouble ticket system to the appropriate Tier III support staff member. The I.S. Support Technician is accountable for groundwork including installation and maintenance of end-user workstations, hospital issued phones, and peripherals connected to the workstations. Responds to user requests for service; troubleshoots problems and develops minor repairs to equipment and arranges for other servicing needs. Installs and maintains all levels of desktop equipment and related peripherals. Advises supervisor on equipment requirements and problem areas and makes recommendations for solution of problems.

Requirements

High School Graduate or equivalent required.
One (1) to two (2) years of experience in computer hardware, software, break/fix and troubleshooting experience required, acute care setting preferred.
One (1) to two (2) years of experience providing customer support for Windows 10 in an enterprise environment required, acute care setting preferred.
Must have knowledge of PC and applications.
Candidate must be a self-starter with initiative, ability, and drive to investigate and solve problems to support functions throughout all facilities.
Will have a strong understanding of the clinical workflow in an environment that utilizes an electronic medical record.
Familiarity with computer equipment.
Demonstrates a mature and disciplined approach to all work activities utilizing problem-solving skills appropriate for employee’s position.
Demonstrates good Interpersonal, Written Communication and Customer Service Skills
Demonstrates good Hardware and Trouble Shooting Skills
Demonstrates ability to diagnose workstation, peripheral and printer problems.
Demonstrates ability to track and document support provided and actions to resolve problems.
Demonstrates ability to work independently with minimal supervision.
Demonstrates ability to lead and apply new skills acquired through mentoring, classroom, and computer-base or self-paced training.
Working knowledge of various hardware peripherals, software applications, TCP/IP networking and printer troubleshooting.

Nice To Haves

Associate’s degree from an accredited College or University in computer related field, trade school certificate in computer related studies, or equivalent combination of education and experience preferred.
A+ or N+ certification desired.
Must have valid California Driver’s License and reliable transportation. Job requires travel between facilities on a daily basis.

Responsibilities

Provides Tier II support issues regarding hardware, software, and networking for Universal Health Services, Inc. (UHS) technical assets.
End user issues are reported by using different mediums of communication including primarily online work-orders, phone, instant messaging, and in-person.
The Information Services (I.S.) Support Technician is responsible to ask appropriate questions and makes informed decisions using tools including an online knowledge base.
Issues that require higher level of troubleshooting are escalated using the online trouble ticket system to the appropriate Tier III support staff member.
The I.S. Support Technician is accountable for groundwork including installation and maintenance of end-user workstations, hospital issued phones, and peripherals connected to the workstations.
Responds to user requests for service; troubleshoots problems and develops minor repairs to equipment and arranges for other servicing needs.
Installs and maintains all levels of desktop equipment and related peripherals.
Advises supervisor on equipment requirements and problem areas and makes recommendations for solution of problems.