IS&T Support Specialist II
Opportunity Bank of Montana•Helena, MT
•Onsite
About The Position
This position is part of the Information Systems and Technology team responsible for bank-wide information systems implementation, support, and monitoring with a focus on Tier 2 support, networking and hardware/software management. Evaluates, recommends, manages, and completes new and ongoing projects for improved efficiency to technology hardware, software, and processes. Performs duties independently under general supervision.
Requirements
- Tier 2 support
- Networking
- Hardware/software management
- Independent performance under general supervision
Nice To Haves
- Monthly travel required to in-market branches, with occasional travel to any branch with overnight stays as necessary.
Responsibilities
- Perform Tier 2 support for all IT related issues.
- Act as the IS&T technical liaison to bank staff.
- Create communication to bank employees for IS&T projects, tasks, or events.
- Evaluate, recommend, plan, procure, configure, implement, manage, and maintain bank IT systems, structure, hardware, and software.
- Manage, maintain, and troubleshoot employee access to various IT systems.
- Evaluate bank IT systems and network structure and make recommendations for improved efficiency.
- Manage and complete a variety of new and ongoing projects within deadlines.
- Monitor and resolve tickets and other IT related issues.
- Work in conjunction with Managed Services Provider to maintain computer and application systems.
- Answer questions and train users about computer and software policies, processes, procedures, and guidelines.
- Assist with overall software efficiencies, problem resolution and bank-wide training to implement software changes.
- Manage and maintain IT hardware and software inventory.
- Create and maintain procedure manuals, forms, and documents.
- Coordinate and implement Bank and Core system software updates/releases and problem resolution.
- Assist with monthly, quarterly, and yearly reviews of IT documentation and policies.
- Assists with various bank and/or departmental projects and initiatives as assigned.
- Assist with maintaining vendor agreements.
- Assist with IT audits.
- Direct Support Specialist I to assist with Tier 2 problem resolution as necessary.
- Assist with interviewing/hiring candidates for IS Support Team.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
