Systems Support Specialist I
USIC•Indianapolis, IN
•Hybrid
About The Position
The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.
Requirements
- Associate degree or IT certifications required
- Must be comfortable interfacing with different stakeholders at all levels of the organization
- Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
- Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
- A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
- At least two years of relevant work experience is needed to be successful in this role
Nice To Haves
- Bachelor’s degree in Information Technology, Computer Science, or another related field is preferred
- Two years’ experience in providing end-user support is preferred
Responsibilities
- Respond to incoming inquiries via phone and email
- Provide Tier I technical support to field and corporate associates
- Repair, image, and deploy laptops, tablets, and other IT equipment for use
- Work on special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
