Systems Support Specialist

First Internet Bank • Fishers, IN

1d • Onsite

About The Position

As the Systems Support Specialist, you will provide tier 1 support to the Bank’s operations, with an emphasis on internal customer support. The primary responsibility of your position will be to provide great customer service to the Bank’s local and remote employees with installation, troubleshooting, and maintenance of workstations and applications. This is a highly visible position and requires the ability to interact with all levels of the organization.

Requirements

• Minimum one year of IT Help Desk technical experience
• Previous experience connecting PCs to networks including cabling
• Previous experience with Windows 11 in a Windows domain managed environment
• Previous experience troubleshooting PC issues in a business environment
• Previous experience maintaining OS and Software patches in a Windows domain managed environment
• Must be able to demonstrate knowledge and understanding of Microsoft desktop operating systems and Office applications
• Interpersonal skills to interact positively and effectively with team members and all levels of business users and management
• Communication skills to effectively work with non-technical people on technical issues
• Initiative and ability to work under limited supervision with attention to detail
• Problem resolution skills and ability to follow through the resolution cycle
• Organizational skills to manage multiple tasks and deadlines
• Drive to learn new technologies and skill sets

Nice To Haves

• Experience with deploying and maintaining workstation images desired but not required
• Experience with configuration and patch management software desired but not required
• Experience with PowerShell or other scripting automation methods desired but not required

Responsibilities

• Perform hardware and software installation
• Identify, recommend, and perform hardware/software upgrades and/or replacement.
• Perform regular maintenance for workstations, including system configuration updates, firmware updates, and software patching to maintain a cohesive environment
• Develop and/or maintain procedures and processes as necessary
• Perform and report on software and hardware asset inventory
• Provide IT support to internal customers including, but not limited to, support for equipment, connectivity, and business functions
• Respond to issues, document corrective actions, and escalate as needed in the Bank's ticket tracking system
• Assist with training, deployment, and updates of IT systems
• Identify ongoing customer issues and recommended resolutions
• Perform other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed