Systems Support Specialist
About The Position
PHI Health is the leading air ambulance provider in the United States, committed to providing top-tier emergency medical services with unmatched speed and efficiency. They are looking for dynamic, driven individuals to join their Information Technology team in Phoenix, Arizona. As a System Support Specialist I/II/III, you will play a crucial role in orchestrating the seamless operations that keep their advanced fleet soaring and patients safe. This role offers an opportunity to collaborate with industry leaders, drive initiatives that enhance services, and expand their reach. PHI Health values individuals who are passionate about quality, have a can-do attitude, think outside the box for problem resolution, deliver exceptional customer service, and are innovative thinkers.
Requirements
- Minimum high school diploma or equivalent.
- Excellent customer service in person and over the phone.
- Teamwork, multi-tasking, and excellent communication skills.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with both management as well as end users.
- Superior organization, prioritization, self-motivation, and problem resolution skills.
- Acts as a contact for users having problems using computer software, hardware, and operating systems, and resolves issues.
- Proficiency in Microsoft Windows and Active Directory.
- Proficiency in Microsoft Office 365, OneDrive, SharePoint, Teams.
- Proficiency in Microsoft Authenticator.
- Proficiency with Dell desktops and laptops.
- Proficiency with HP MFP printers.
- Proficiency with PC & Laptop Imaging.
- Proficiency with iPads, iPhones, & Apple Configurator (iOS).
- Proficiency with Networking, TCP/IP, and Cisco AnyConnect VPN.
- Experience with any ticketing system.
- Knowledge of ITIL / ITSM principles.
Nice To Haves
- Technical certifications, related degree or equivalent experience preferred.
Responsibilities
- Provide Desktop/Laptop, Hardware, Software, and Active Directory support in a dynamic office environment, as well as support multiple remote facilities.
- Support local users and remote users, including 5 remote office site locations and 85 smaller base sites around the country.
- Analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems.
- Determine if problems are caused by hardware, software, or systems and provide resolution or escalate to the next level or vendor.
- Call software and hardware vendors to troubleshoot issues, bugs, defects, warranty issues, and device malfunctions.
- Schedule vendor repair for warrantied items and oversee work and resolution for devices.
- Install hardware, software, and updates for all users.
- Perform 40% Desktop and End-User support.
- Perform 20% Software and hardware setup, repair, warranty service, and refresh of devices.
- Perform 20% Troubleshooting desktop, server, LAN/WAN, hardware, and software.
- Provide 10% 24x7 support including on-call rotation.
- Perform 10% Other duties or special projects.
Benefits
- Competitive pay and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
