Print Systems Support Specialist

Marco Technologies•Minnetonka, MN

About The Position

The Print Support Specialist is responsible for delivering exceptional support for client print environments, ensuring high levels of system performance, reliability, and customer satisfaction. This role provides end-to-end support for networked printers and print systems, including troubleshooting hardware and software issues, managing service requests, and maintaining print infrastructure. The ideal candidate brings strong technical troubleshooting skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced service environment.

Requirements

Bachelor’s degree preferred or equivalent combination of education and experience
5+ years of experience supporting print systems, IT support, or related technical field
Strong troubleshooting and problem-solving skills
Knowledge of network printing environments and device connectivity
Experience supporting printers, multifunction devices, and print management tools
Ability to manage tickets across incident, problem, and change processes
Excellent customer service and communication skills
Strong organizational and documentation skills
Ability to work independently and manage multiple priorities
Valid driver’s license with acceptable driving record

Responsibilities

Diagnose and resolve issues related to printers, multifunction devices, and print management systems
Troubleshoot hardware, software, and network connectivity issues for client print environments
Provide timely and professional communication to clients throughout the support process
Manage and maintain printer inventories and configurations (e.g., Web JetAdmin, Device Control Center)
Support ongoing print environment optimization, including device performance and utilization
Coordinate and fulfill service tickets including incidents, service requests, and changes
Maintain accurate documentation of support activities, resolutions, and system changes
Ensure timely time entry and compliance with service processes and procedures
Assist with development of best practices and operational documentation
Stay current on print technologies, tools, and industry trends
Participate in process improvements to enhance efficiency and service delivery
Collaborate with internal teams to improve overall client experience
Maintain effective communication with clients and team members
Attend required company and departmental meetings
Adhere to company policies and procedures
Perform additional duties as assigned