Information Systems Support Specialist I
About The Position
The City of Roanoke is seeking an Information Systems Support Specialist I in the Department of Human Services. This role will assist in the facilitation and utilization of automated equipment and systems for the City of Roanoke Department of Human/Social Services. The successful applicant will assist in the coordination with other agencies to gain access to computer files, programs or software; assist in the training of departmental staff in use of software applications and specific equipment needed by various staff units; assist with the coordination and scheduling of the implementation of additional hardware and software, working with state and city technical support staff and networking engineers; troubleshoot to determine causes of problems and resolution; assist in inventories of computer equipment; and may perform new user security setup, including user account creation and assignment of security permissions.
Requirements
- Associate's degree or equivalent from two-year college or technical school with major course work in computer science, business or related field
- One to three years related experience and/or training in automated systems
- Equivalent combination of education and experience
- Requires a valid appropriate driver's permit issued by the Commonwealth of Virginia
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Nice To Haves
- A+ Certification and Network+ Certification, or equivalent, preferred, but not required
Responsibilities
- Assists in the installation and repair of microcomputer equipment; responds and resolves service problems
- Installs Enterprise and non-enterprise software applications
- Assists in the coordination with other agencies to allow access to computer files, programs or software
- Assists in administering the automated systems security procedures and password access and provides support when needed
- Assists in upgrading, maintaining, and troubleshooting hardware, software, electronic information sources, networking, and telecommunications equipment used in support of departmental automated systems
- Assists in the preparation of detailed statistical reports, records, and documents for input into computer systems
- Assists in identifying and evaluating new technologies to meet information technology needs
- Assists in training departmental staff and/or patrons in use of software applications
- Assists in the maintenance of inventories of computer equipment
- May serves as department network administrator as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
