Systems Support Specialist III - City
About The Position
This position is located in the Technology Infrastructure Division of the Information Technology Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The Systems Support Specialist III is a working supervisor who trains less experienced professional staff in specialized City applications and procedures, frequently assists in performing administrative functions, provides technical or functional supervision to less experienced professional and technical support staff and may serve as a direct supervisor, if necessary. Incumbents support a range of Information Technology programs including Client Support, Network and Communications Infrastructure, Public Safety Communications, and Information Security. Essential job functions include: providing technical support for enterprise hardware components and software; troubleshooting system components; implementing new and replacement systems; and supervising the work performance of Systems Support Specialist Is and IIs. Work efforts and final products are reviewed at the discretion of the supervisor.
Requirements
- Knowledge of existing and emerging commercial technologies sufficient to research and address business needs of a large enterprise workforce.
- Knowledge of the application of modern project management principles.
- Knowledge of enterprise change management policies and procedures.
- Knowledge of Active Directory user and group administration principles.
- Skill in the research and development of feasibility studies for technology solutions.
- Skill in communicating technical information to non-technical personnel.
- Skill in developing effective system documentation.
- Skill in the administration of existing enterprise operating systems and productivity software.
- Skill in supervising.
- Ability to work independently or with others through coordinated efforts.
- Possession of a valid Driver License (Operator).
- Skill in installation, configuration, monitoring, reporting, and troubleshooting of Enterprise Server/Network Systems processes independently.
- Ability to configure, monitor and tune Enterprise Infrastructure.
- Ability to support Enterprise Systems stability, security and integrity in an Enterprise Domain using administrative tools.
- Ability to execute thorough disaster recovery testing procedures and update disaster recovery documentation as needed.
- Ability to conduct platform studies and performance analyses and recommend changes, and design methods/tunes systems/servers/networks to high performance.
- Ability to manage an Enterprise Server Infrastructure through programming automation.
Nice To Haves
- Project management experience including project scoping, vendor selection, budget oversight, timeline development, and customer notification.
- Experience installing, maintaining, and supporting network infrastructure components.
- Experience leading and coordinating a team of technical support specialists with diverse areas of expertise.
- Advanced knowledge of troubleshooting network infrastructure and device connectivity issues.
- Advanced knowledge of inside and outside cable plant infrastructure.
Responsibilities
- Providing technical support for enterprise hardware components and software
- Troubleshooting system components
- Implementing new and replacement systems
- Supervising the work performance of Systems Support Specialist Is and IIs
- Training less experienced professional staff in specialized City applications and procedures
- Assisting in performing administrative functions
- Providing technical or functional supervision to less experienced professional and technical support staff
- Serving as a direct supervisor, if necessary
Benefits
- Competitive pay
- An average of $22,000 annually contributed toward benefits and retirement
- A comprehensive package designed to support health and wellness, financial security, work-life balance, and personal and professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
