Systems Support Specialist

AT-PAC • Roswell, GA

4d

About The Position

Own process documentation, compliance alignment, and controlled master data to ensure operational accuracy and audit integrity. They are the process gatekeeper + execution support, not just a document writer. This ensures: Data consistency, Controlled master data creation, change management, and maintenance, Reduced duplicate or incorrect setups, Audit defensibility. This is a hybrid systems/process control role.

Requirements

• Experience in master data management in ERP systems
• Strong documentation skills
• Detail-oriented mindset
• Comfortable following structured governance

Nice To Haves

• ISO or quality systems exposure

Responsibilities

• Develop and maintain SOPs for: Parts GHQ, Customers/Suppliers, New Company / Site Configurations, HR Helpdesk ticket process
• Map regional administrative and operational processes
• Maintain controlled document library
• Ensure audit traceability and revision control
• Master Data Management in legacy and future oneERP (Parts, Customers, Suppliers)
• New Company/Site configuration entries
• Helpdesk DON ticket logging & validation
• Supporting audit-required data adjustments
• Documentation and mapping of legacy data and future oneERP
• Ensure documentation matches system behavior
• Validate processes meet ISO requirements
• Support audit prep and evidence gathering
• Monitor adherence to defined procedures
• Train users in documented procedures
• Support interface projects, data mapping, documentation (i.e.: Rapid Response interface)
• Assist with system releases, upgrades, new features - testing, deployment and process validation
• Observes safety and security procedures, uses equipment and materials properly. Reports potentially unsafe conditions
• Good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience
• Timely completion of projects, makes time for unplanned assignments, adapts to changing priorities
• Perceived fairness; tolerance; honesty; consistent in application of policies and procedures. Works with integrity; Upholds organizational values
• Able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities
• Respects all members; solicits other’s opinions; supports and complies with team decisions; shares useful information

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed