Systems Support Specialist

Umdasch Group•Roswell, GA

About The Position

This role is responsible for owning process documentation, compliance alignment, and controlled master data to ensure operational accuracy and audit integrity. The individual will act as a process gatekeeper and provide execution support, going beyond just document writing. Key areas of focus include Process Documentation & Governance, Master Data Management, Compliance & Audit Support, and Training & Operational Support.

Requirements

Experience in master data management in ERP systems
ISO or quality systems exposure
Strong documentation skills
Detail-oriented mindset
Comfortable following structured governance

Responsibilities

Develop and maintain SOPs for Parts, GHQ Customers/Suppliers, New Company / Site Configurations, and HR Helpdesk ticket process.
Map regional administrative and operational processes.
Maintain controlled document library.
Ensure audit traceability and revision control.
Manage Master Data in legacy and future oneERP systems, including Parts, Customers, Suppliers, New Company/Site configuration entries, and Helpdesk DON ticket logging & validation.
Support audit-required data adjustments.
Document and map legacy data and future oneERP.
Ensure documentation matches system behavior.
Validate processes meet ISO requirements.
Support audit prep and evidence gathering.
Monitor adherence to defined procedures.
Train users in documented procedures.
Support interface projects, data mapping, and documentation (e.g., Rapid Response interface).
Assist with system releases, upgrades, and new features, including testing, deployment, and process validation.