Systems Support Specialist III

Toshiba America Business Solutions Careers • Woburn, MA

4d • Hybrid

About The Position

Join Toshiba America Business Solutions as a Systems Support Specialist III. Toshiba America Business Solutions, a leader in digital technology, has an excellent opportunity for a Systems Support Specialist III in the MA-NH-RI marketplace remote and onsite. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. As a Systems Support Specialist, you will enjoy making a positive impact on the business and our customers through troubleshooting complex technical problems related to networks, connectivity, systems, and applications. Your core focus as Field Service Technician will be to provide remote and on-site repair of system problems in the most efficient and cost-effective manner.

Requirements

• High School Diploma or GED.
• Minimum of five years of demonstrated experience in a combination of the following areas; networking systems, systems support, interfaces, connectivity, and related software.
• Knowledgeable in the hardware and software industry.
• Comfortable with installation and upgrades to network systems/equipment.
• Prior experience with multifunctional devices is required.
• Valid Driver’s License and must be able to travel to sites periodically.

Nice To Haves

• Applicable Network certifications are preferred.

Responsibilities

• Perform root cause analysis of presented problems.
• Troubleshoot and resolve complex systems problems in the most efficient and cost-effective manner.
• Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action.
• Perform confirmation tests as directed.
• Work with customers to resolve technical issues.
• Interface heavily with customer IT personnel.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization
• Auto- reimbursement Program (when traveling)
• Company Phone

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED