SYSTEMS SUPPORT LEAD - 72002395

State of Florida • TALLAHASSEE, FL

7d • $60,000 - $65,000 • Onsite

About The Position

As the Systems Support Lead within the HR Systems Team of the People First Division, you will serve as the primary customer service liaison and consultant for our Benefit Only Entities. This role is vital for ensuring the continuous and smooth operation of the state's HR information system. You will assist in the development, implementation, and maintenance of the benefits module while serving as the primary operational backup to both the Benefits Team Lead and the Payroll, Leave, and Attendance Lead. You will also play a key collaborative role by coordinating cross-functional workshops, focus groups, and meetings.

Requirements

• Knowledge of basic management principles and fundamental human resources principles related to benefits administration, payroll processing, and leave/attendance tracking.
• Strong written and oral communication skills, including the ability to facilitate meetings and capture accurate technical minutes.
• Strong proofreading, editing, and organizational skills with attention to detail.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Project, and Access.
• Ability to utilize problem-solving techniques, think creatively, and work independently while supporting senior lead personnel.
• Ability to identify, plan, organize, prioritize, and coordinate multiple work assignments simultaneously.
• Ability to collect, evaluate, and analyze data to develop alternative recommendations and document workflow.
• Ability to establish and maintain effective working relationships across multiple functional teams (Benefits, Payroll, Leave & Attendance).
• Four (4) years of professional experience providing customer service, technical systems support, or working in human resources (such as benefits administration, payroll, or leave and attendance).
• A bachelor's degree from an accredited college or university may substitute for the required experience.

Nice To Haves

• Experience facilitating meetings, drafting technical documentation, or providing high-level customer support is highly desired.

Responsibilities

• Serve as the primary customer service liaison and consultant for Benefit Only Entities (Colleges, Universities, SBA, Office of Legislative Services, etc.).
• Act as the primary operational backup to the Benefits Team Lead and the Payroll, Leave, and Attendance Lead.
• Assist in managing the development, implementation, maintenance, and monitoring of the benefits module, interfaces, and reports in the People First system.
• Coordinate, schedule, and manage logistics for benefits-related meetings, focus groups, and cross-functional workshops, including drafting agendas and capturing technical minutes.
• Schedule and process Payroll and Leave & Attendance related mass loads in the Lead's absence.
• Draft and update system training materials, desktop procedures, user manuals, and agency correspondence.
• Research new or revised health and insurance rules and present findings regarding their impact on the system.
• Assist the Benefits Lead with system-related activities for the annual Open Enrollment process.

Benefits

• Comprehensive health coverage with low deductibles and low monthly out-of-pocket contributions.
• Option to select between the FRS Pension Plan and the FRS Investment Plan for retirement.
• Tuition waiver program within the state university and community college systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level