Systems Support Analyst

City of Greensboro • Nc 27401, NC

1d • Onsite

About The Position

Join Parks and Recreation as a Systems Support Analyst! This full-time role involves overseeing technology systems related to the programming and maintenance of parks and recreation facilities. You will manage database systems, such as RecTrac and InFor EAM, support GIS needs, and serve as a key player on the technology power user team. Additionally, you will develop and deliver application training to staff, manage department websites, troubleshoot hardware/software issues, and analyze data to support future department planning. This role requires collaboration with internal teams and external partners, as well as involvement in various departmental and city-wide committees. The Greensboro Parks and Recreation Department is a nationally accredited, four-time National Gold Medal Award winner for Parks and Recreation Excellence, dedicated to enriching the lives of community members through vibrant, healthy, and equitable parks.

Requirements

• Associate’s Degree with 1-3 years of experience with database and/or asset management software OR an equivalency of a High School Diploma/GED with 5-7 years of experience with database and/or asset management software.
• 2+ years of customer service experience in an office environment.
• Prior experience using Microsoft Office 365 applications (Word, Excel, Outlook, etc.).
• Valid Driver’s License.

Nice To Haves

• Experience with RecTrac, InFor EAM, or similar systems.
• Geographical Information Systems (GIS) experience.
• Website management experience.
• 1+ years of classroom-style training experience onsite or virtual.
• Public sector work experience.

Responsibilities

• Manage recreation management and enterprise asset management systems.
• Support GIS needs and related software systems.
• Conduct classroom-style or virtual training sessions for technology users.
• Develop policies, standard operating procedures, and troubleshooting guides.
• Collaborate with city IT staff, external vendors, and the public.

Benefits

• Outstanding benefits package that supports your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree