IT Systems Support Analyst

Olmsted County•Government Center, MN

19h•Onsite

About The Position

Recognized as one of the best places to work in Southeast Minnesota for three consecutive years, at Olmsted County every role helps to foster a vibrant community where everyone thrives. Our employees are at the heart of everything we do, driving public service excellence and community well-being. We don’t just offer a job, we offer a career filled with purpose, growth, and fulfillment. Our benefits package ensures your wellbeing, while career advancement opportunities and professional development empower you to reach your full potential. Join us, and you'll be part of a purpose-driven team where your work truly makes a difference. Together, we build a sustainable, healthy, and welcoming community. Under minimum supervision of an Information Technology Manager, provides advanced Information Systems (IS) integration, administration, optimization and support on all phases of computer systems and applications across various platforms for business and technical engineering systems in a complex computing environment. Plays a lead technical role in projects and/or technology initiatives through all phases of systems development including: planning/design, development, implementation and operation for complex computer projects. Makes complex decisions. Assists and trains users in extraction and usage of system data. Responsible for liaison activities between assigned departments, management, vendors and ITS staff. Supports a diverse, respectful, and inclusive workplace.

Requirements

Bachelor's degree from an accredited college or university in computer science or related field and three (3) years of experience in a similar position as listed in the work functions.
OR A combination of education and experience equivalent to seven (7) years of experience in a similar position as listed in the work functions.
Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.
Thorough knowledge of technical specialty including industry best practices
Knowledge of advanced information systems integration, administration, optimization and support
Knowledge of computer systems and applications across various platforms for business
Knowledge technical engineering systems in a complex computing environment
Skill in analytical thinking and problem solving
Skill in teamwork and interpersonal interaction
Skill in leading projects and technology initiatives
Skill in creating training documents
Skill in facilitating training events
Ability to provide technical leadership to other staff
Ability to analyze requirements, procure effective solutions and manage solution implementation
Ability to work in a team-oriented; collaborative environment
Ability to communicate effectively both orally and in writing
Ability to organize and prioritize workload

Nice To Haves

Provides rotating 24/7 on-call support for systems that are identified in an SLA.

Responsibilities

Provides advanced Information Systems (IS) integration, administration, and support on all phases of computer systems and applications across various computer platforms for business and technical engineering systems in a complex computing environment.
Plays a lead technical role in projects and/or technology initiatives through all phases of systems development.
Determines and creates documentation and facilitates training for management and user personnel in usage of system equipment, system data and overall system capabilities; develops and documents process and procedures for ongoing management of the environment.
Collaborates with ITS Workgroups on the proper procedural and system operational functions between assigned departments, ITS, system vendors, and state agencies relative to the automated systems; coordinates related activities between management and user personnel.
Provides technical and/or business application consulting in research, definition of measurement criteria, and evaluation of new hardware and software alternatives and preparation of technical justification for future purchases.
Collaborates with other areas of ITS and customers to inform, assist and provide technical input and assistance.
Provides rotating 24/7 on-call support for systems that are identified in an SLA.
Performs related duties as required or assigned.