Systems Support Analyst 1

Spinoso Real Estate Gro•Town of Onondaga, NY

1d•Hybrid

About The Position

We are seeking a Systems Support Analyst to serve as a primary point of contact for day-to-day system support across our commercial real estate portfolio. This role will focus on troubleshooting issues, supporting end users, and ensuring the smooth operation of key business systems. In addition to frontline support, this role will contribute to system enhancements, process improvements, and cross-functional initiatives. The ideal candidate is detail-oriented, solutions-driven, and comfortable working across multiple systems and departments in a fast-paced environment.

Requirements

1–4+ years of experience in systems support, operations, or a similar role
Experience with property management or accounting systems (Yardi preferred)
Strong troubleshooting and problem-solving skills
Familiarity with Microsoft tools (Excel, Outlook, Teams, etc.)
Ability to learn new systems quickly and navigate complex workflows
Strong organizational skills with the ability to manage multiple requests

Nice To Haves

Exposure to SQL or data querying
Experience supporting system implementations or upgrades
Familiarity with ticketing/helpdesk systems
Interest in process improvement or system optimization

Responsibilities

Serve as first-line support for system-related issues across Yardi
Troubleshoot and resolve user issues, escalating more complex problems as needed
Monitor support requests and ensure timely resolution and follow-up
Assist with system configuration, setup, and maintenance tasks
Support data entry, cleanup, and validation efforts to maintain data integrity
Partner with BI and Project Management teams to support system implementations and enhancements
Document common issues, resolutions, and processes to build a scalable knowledge base
Identify recurring issues and recommend improvements to systems or workflows
Assist with user training and adoption of new tools and processes