Support Analyst 1

Centrus Global • Piketon, OH

1d

About The Position

Launch Your IT Career with Us Are you ready to take the next step in your IT career? As a Support Analyst I, you’ll be on the front lines of helping employees stay productive, connected, and confident in their technology. This entry‑level role is a great opportunity to build hands‑on experience, learn from seasoned IT professionals, and grow within an established and collaborative environment. What You’ll Do You’ll be a key part of our IT support team, helping ensure employees can do their best work every day.

Requirements

• Knowledge of computer hardware, operating systems, and desktop applications.
• Experience troubleshooting hardware and software issues.
• Familiarity with diagnostic tools, standards, and protocols.
• Strong analytical and problem‑solving skills.
• The ability to prioritize tasks in a fast‑paced environment.
• Excellent communication skills and a collaborative mindset.
• A Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.

Responsibilities

• Respond to and resolve IT Help Desk tickets with exceptional customer service.
• Install, upgrade, and maintain desktop hardware, software, and business applications.
• Perform day‑to‑day IT maintenance and support for desktops, peripherals, and site systems.
• Manage user accounts, passwords, and shared network resources.
• Support the deployment and testing of new software, hardware, and productivity tools.
• Maintain accurate inventory and documentation for desktops, software, and related equipment.
• Collaborate with other IT teams, project managers, and senior analysts to deliver high‑quality solutions.
• Participate in research and evaluation of emerging technologies to help enhance our computing environment.
• Assist in analyzing system, network, and application usage to support growth and capacity planning.
• Contribute to site‑level and enterprise‑wide IT projects and initiatives.

Benefits

• Work alongside supportive IT professionals who are committed to helping you grow.
• Gain hands‑on experience with a wide range of technologies.
• Be part of an environment that values teamwork, learning, and continuous improvement.
• Build a strong foundation for a long‑term career in IT support and systems administration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level