Systems Support Analyst
Triman Industries Inc•Randolph Township, NJ
•Onsite
About The Position
This role delivers frontline IT support and operational stability across endpoint, network, and hybrid cloud environments. The IT Support Analyst I ensures employees can securely and efficiently access systems critical to business operations, directly supporting productivity, uptime, and regulatory compliance (including NIST 800-171 and CMMC Level 2). The position contributes to business objectives by: • Minimizing user downtime and service disruptions • Supporting secure access to corporate systems and data • Enabling scalable, standardized IT service delivery
Requirements
- Strong knowledge of Windows 11 and Microsoft 365 ecosystem
- Strong knowledge of Active Directory & Azure AD (Entra ID)
- Strong knowledge of Networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Experience with Endpoint management (Intune, ManageEngine, or equivalent)
- Experience with Ticketing systems and SLA-driven support environments
- Experience with MFA, SSO, and identity lifecycle management
- Familiarity with Firewalls and VPN technologies (IPsec, SSL VPN)
- Familiarity with Backup and recovery solutions
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to work independently and within a team
- Bachelor's degree in information technology or related field (or equivalent experience)
Nice To Haves
- Experience with Hybrid cloud environments (Azure, AWS)
- Experience with Nutanix AHV or VMware virtualization
- Experience with Fortinet (FortiGate, FortiSwitch) and Cisco Meraki
- Experience with Security frameworks (NIST, CMMC)
- Experience with Microsoft 365 (Exchange, Teams, OneDrive, SharePoint)
- Scripting or automation (PowerShell)
- CompTIA A+, Network+, Security+
- Microsoft (MD-102, AZ-900, MS-900)
- ITIL Foundation
Responsibilities
- Provide Tier 1/2 support for desktops, laptops, mobile devices, and peripherals (Windows 11, macOS, iOS, Android)
- Troubleshoot hardware, software, network, and access issues (local and remote users)
- Manage tickets through ITSM platforms (e.g., ManageEngine, ServiceNow, Jira Service Management) with SLA adherence
- Support identity and access management (Active Directory, Azure AD / Entra ID, MFA, SSO, conditional access)
- Provision/deprovision of user accounts, devices, and permissions following least-privilege principles
- Support Microsoft 365 ecosystem (Exchange Online, Teams, OneDrive, SharePoint)
- Deploy, configure, and maintain endpoints using tools such as Microsoft Intune / Endpoint Manager (or equivalent UEM platforms like ManageEngine, NinjaOne)
- Perform OS imaging, patching, and lifecycle management
- Enforce endpoint security policies (encryption, EDR, compliance baselines)
- Support remote workforce technologies (VPN, ZTNA, secure access)
- Assist with administration and support of Windows Server (2016/2019/2022), Active Directory (on-prem) and Azure AD hybrid environments, and Virtualization platforms (Nutanix AHV, VMware as applicable)
- Support network infrastructure including Firewalls (FortiGate), Switching/Wireless (Meraki, FortiSwitch), VLANs, DHCP, DNS, TCP/IP troubleshooting
- Assist with backup and disaster recovery solutions (e.g., Veeam, HYCU, Azure Backup)
- Monitor system health, alerts, and performance
- Support VoIP and unified communications platforms (RingCentral Phone, Zoom, or equivalent)
- Maintain and troubleshoot conference room technology and AV systems
- Assist with network and connectivity troubleshooting for collaboration tools
- Follow and enforce IT security policies aligned with NIST 800-171 and CMMC Level 2
- Support vulnerability remediation, patch compliance, and endpoint protection
- Assist with audit evidence collection and documentation
- Promote user awareness of cybersecurity best practices
- Participate in IT projects (infrastructure upgrades, migrations, office expansions)
- Contribute to process improvement, automation, and documentation
- Maintain accurate documentation (knowledge base, SOPs, asset inventory)
- Assist in cabling, patching, and physical infrastructure improvements
- Deliver high-quality customer service and technical support
- Communicate effectively with users and stakeholders at all levels
- Escalate issues appropriately and collaborate across IT teams
- Maintain a proactive, solutions-oriented approach
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
