Systems Specialist

Daimler Truck North America•Charlotte, NC

2d•Hybrid

About The Position

Daimler Truck Financial Services is seeking a Systems Specialist who will serve as the primary IT Infrastructure and Technology contact for associated business partners within DTFS Americas. The role supports IT infrastructure and application demands across DTFS globally, consulting with business partners, managing requests and demand, and steering business-oriented end-to-end IT solutions through implementation. It works with DTFS and DTNA IT teams, TAF partners, external vendors, and business departments to translate business objectives into IT deliverables and provide tailored services and solutions. The position also manages IT service continuity activities, including incident, change, and problem management and CAB meetings, as well as the Major Incident Management process. It involves making day-to-day infrastructure decisions, coordinating projects, monitoring suppliers and service performance, supporting governance and administrative work, and providing weekly status reports to the IT Manager. The role is based in Charlotte, North Carolina, on a hybrid schedule of four days in the office and one day remote. Relocation assistance is not available.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field; alternatively, any bachelor’s degree with 5 years of experience in IT, or 8 years of relevant experience in lieu of a degree.
At least 5 years of experience in IT Infrastructure, IT Service Management, IT Operations, Business Relationship Management, or related technology functions.
Experience managing IT incidents, changes, problem management, and demand management processes.
Experience partnering with business stakeholders to gather requirements, prioritize demand, and deliver technology solutions.
Must be legally authorized to work permanently in the country of posting.
Final candidate must successfully complete a criminal background check.

Nice To Haves

Experience in IT Infrastructure Service Provider Management.
Knowledge of IT Service Continuity Management.
Experience in business processes and strategy.
Experience in stakeholder management.

Responsibilities

Support IT application demands from DTFS business IT, including facilities globally.
Manage internal and external suppliers responsible for IT Infrastructure services and collaborate with the DTNA IT Infrastructure Team.
Act as the primary IT Infrastructure and Technology contact for associated business partners, handling consulting, request management, and demand management.
Ensure business-oriented end-to-end IT solutions are provided in cooperation with TAF partners, external vendors, and business departments.
Consult business partners on tailored IT services and solutions and propose other possible uses or innovative solutions.
Plan, coordinate, implement, and document IT projects, translating business objectives into IT deliverables.
Account for IT Service Continuity Management activities, including incident, change, and problem management and CAB meetings, as well as the Major Incident Management process.
Request portfolio updates from the strategy, portfolio, and partner management team based on customer needs.
Handle local governance and administrative tasks, including performance risk management and audits.
Make daily IT Infrastructure-related decisions with business and IT teams concerning project timelines, build and support costs, and post-delivery stabilization processes.
Provide weekly status reports to the IT Manager on projects, business demands, and issues.
Drive partner and provider governance, document performance and metrics, and suggest continual service improvements.

Benefits

Annual bonus program.
401(k) company contribution with company match up to 6%, plus non-elective company contribution of 3–7% depending on age.
Starting at 4 weeks of paid vacation.
15 calendar holidays.
8 weeks of paid parental leave.
Employee assistance program.
Comprehensive healthcare plans and wellness programs.
Onsite fitness at some locations.
Tuition assistance.
Volunteer paid time off.
Short-term and long-term disability plans.
Relocation assistance is not available.