Systems Specialist

Daimler Truck•Charlotte, NC

3d•Hybrid

About The Position

Daimler Truck Financial Services is seeking a Systems Specialist to support IT infrastructure and technology demands for DTFS Americas. The role serves as a primary IT contact for business partners, consulting on requests and demand management and steering business-oriented, end-to-end IT solutions through implementation. The work supports DTFS facilities globally and requires collaboration with internal teams, external suppliers, technology partners, vendors, and business departments. The position plans, coordinates, implements, and documents IT projects, translating business objectives into IT deliverables. It also supports IT service continuity and major incident processes, local governance and administration, supplier and provider governance, and continuous service improvement. The role provides weekly project and business-demand status reports to the IT Manager. The position is based in Charlotte, North Carolina, with a hybrid schedule of four days in the office and one day remote. Relocation assistance is not available. Candidates must be legally authorized to work permanently in the country of posting and the final candidate must successfully complete a criminal background check.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field; alternatively, any bachelor’s degree with five years of IT experience, or eight years of relevant experience in lieu of a degree.
At least five years of experience in IT infrastructure, IT service management, IT operations, business relationship management, or related technology functions.
Experience managing IT incident, change, problem management, and demand management processes.
Experience partnering with business stakeholders to gather requirements, prioritize demand, and deliver technology solutions.
Legally authorized to work permanently in the country of posting.
Successful completion of a criminal background check.

Nice To Haves

Experience in IT infrastructure service provider management.
Knowledge of IT Service Continuity Management.
Experience in business processes and strategy.
Experience in stakeholder management.

Responsibilities

Support IT application demands from DTFS business IT, including facilities globally.
Manage internal and external suppliers responsible for IT infrastructure services and collaborate with the DTNA IT Infrastructure Team.
Serve as the primary IT infrastructure and technology contact for associated business partners, covering consulting, request management, and demand management.
Deliver business-oriented, end-to-end IT solutions in cooperation with TAF Partners, external vendors, and business departments.
Consult with business partners on tailored IT services and solutions and propose other possible uses or innovative solutions.
Plan, coordinate, implement, and document IT projects, translating business objectives into IT deliverables.
Account for IT Service Continuity Management activities, including incident, change, and problem management and CAB meetings, as well as the Major Incident Management process.
Request portfolio updates from the strategy, portfolio, and partner management team based on customer needs.
Handle local governance and administrative tasks, including performance risk management and audits.
Make daily IT infrastructure-related decisions with business and IT teams concerning project timelines, build and support costs, and post-delivery environment stabilization.
Provide weekly status reports to the IT Manager on projects, business demands, and issues.
Drive partner and provider governance, document performance and metrics, and suggest continuous service improvements.

Benefits

Annual bonus program.
401(k) company contribution with company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
Starting at four weeks of paid vacation.
15 calendar holidays.
Eight weeks of paid parental leave.
Employee assistance program.
Comprehensive healthcare plans and wellness programs.
Onsite fitness at some locations.
Tuition assistance.
Paid volunteer time off.
Short-term and long-term disability plans.