Systems Specialist - Level II

Cardinal Group Companies•Denver, CO

3d•$60,000 - $70,000

About The Position

The Systems Specialist – Level II provides technical support to communities to manage operations and accounting functions within management software. The role provides technical expertise, executes repeatable processes, and helps resolve complex issues. The specialist works with the team to promote understanding of best practices and procedures. This position serves as an advanced support resource for property-management platforms and other systems, leads system implementations and improvements, analyzes recurring issues, and supports process efficiency, documentation, training, and compliance. It also involves collaboration with Cardinal leaders and team members, data mapping and conversions, research into system enhancements, and participation in Cardinal U training. The position is full-time and exempt. The work is based in an office and includes frequent exposure to apartment-building exteriors, property amenities, and outdoor weather conditions. Routine local travel and occasional overnight travel are required. If performed in Colorado, the stated salary range is $60,000–$70,000, with bonus potential.

Requirements

Strong attention to detail.
Independent, sound decision-making and problem-solving skills.
Ability to work with minimal direction.
Ability to explain solutions in non-technical terms.
Strong customer service skills.
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to embody Cardinal Culture and Cardinal Core Values.
Ability to perform the physical demands of the position, including accessing interior and exterior property areas and amenities; working indoors and outdoors in all weather conditions; and pushing, pulling, lifting, carrying, or maneuvering office products and supplies weighing up to 20 pounds.
Ability to travel locally and overnight as required.

Nice To Haves

Working knowledge of property-management software including Yardi, Entrata, RentCafé, RealPage, and GSuite.
Two years of experience in a technical role and property management, or equivalent.

Responsibilities

Serve as the designated escalation point for team members, resolving complex technical issues and providing targeted training or task completion when initial support requires intervention.
Provide Tier 2 help desk support, troubleshooting complex user issues, system errors, and access or permission discrepancies across property-management platforms and other supported systems and vendors.
Lead implementations, upgrades, and optimization efforts for the Cardinal software suite.
Prioritize Help Desk tickets based on organizational impact and team member needs; audit ticket inputs to identify knowledge gaps and efficiency improvements.
Analyze recurring Tier 1–3 tickets, conduct root-cause analyses, and standardize fixes to prevent future tickets.
Support and create Generative AI applications for content creation, data synthesis, and process optimization.
Identify, modify, and document repeatable daily processes to improve team efficiency.
Execute and manage monthly, quarterly, and yearly system and business-process audits to ensure portfolio-wide compliance.
Lead assigned projects, including creating Standard Operating Procedures, delivering training, and providing strategic recommendations to team leadership.
Maintain accurate support documentation through frequent audits and the creation of detailed service requests and SOPs.
Maintain intermediate technical knowledge in at least one identifiable discipline and moderate knowledge across three or more additional technical areas.
Collaborate with Cardinal leaders to advise on Business Unit needs and assist the Team Lead in establishing and enforcing best practices.
Triage, investigate, and resolve escalated tickets beyond Tier 1 scope, including accurate ticket tagging, categorization, and documentation of resolution steps.
Perform complex data mapping and conversions to ensure accurate and efficient migrations that meet community requirements.
Facilitate connection calls and one-on-ones to support other team members’ technical growth and task completion.
Research system enhancements and upgrades to resolve open work orders and meet management goals, supporting smooth operations of systems and test environments.
Participate in Cardinal U training as required.
Perform other related duties as assigned by the Team Leader.
Travel locally for training classes, client visits, or other work needs, and travel overnight for property visits, company functions, and assigned special projects.