Systems Specialist - Level II

Cardinal Group Career•Denver, CO

About The Position

The Systems Specialist – Level II provides technical support to communities for operations and accounting functions within management software. The role applies technical expertise, executes repeatable processes, and helps resolve complex issues. The specialist also works with the team to promote understanding of best practices and procedures. This position serves as a Tier 2 escalation resource, supports and improves property management systems and processes, and contributes to implementations, audits, documentation, training, and projects. It requires attention to detail, independent decision-making, effective communication, and the ability to work with minimal direction and prioritize multiple tasks in a fast-paced environment. The work takes place in an office and includes frequent exposure to apartment property interiors, exteriors, amenities, and outdoor conditions. Routine local travel and overnight travel are required for training, property visits, company functions, and special projects. The position is full-time and exempt. If performed in Colorado, the stated salary range is $60,000–$70,000 plus bonus potential.

Requirements

Strong attention to detail.
Independent, sound decision-making and problem-solving skills.
Ability to work with minimal direction.
Ability to explain solutions in non-technical terms.
Strong customer service skills.
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to embody Cardinal Culture and Cardinal Core Values.
Two years of experience in a technical role and property management, or equivalent, is preferred.
Ability to perform the stated physical demands, including accessing all interior and exterior parts of properties, working in all weather conditions, and handling office products and supplies weighing up to 20 pounds.
Ability to travel locally and overnight as required.

Nice To Haves

Working knowledge of property management software including Yardi, Entrata, RentCafé, and RealPage, and GSuite.
Two years of experience in a technical role and property management, or equivalent.

Responsibilities

Serve as an escalation point for team members, resolve complex technical issues, and provide targeted training or task completion when initial support requires intervention.
Provide Tier 2 help desk support by troubleshooting complex user issues, system errors, and access or permission discrepancies across property management platforms and other supported systems and vendors.
Lead implementations, upgrades, and optimization efforts for the Cardinal software suite to support platform health and efficiency.
Prioritize help desk tickets according to organizational impact and team member needs; audit ticket inputs to identify knowledge gaps and improve efficiency.
Analyze recurring Tier 1–3 tickets, conduct root-cause analyses, and standardize fixes to prevent repeat tickets.
Support and create Generative AI applications for content creation, data synthesis, and process optimization.
Identify, modify, and document repeatable daily processes to improve team efficiency.
Conduct monthly, quarterly, and yearly system and business process audits to support compliance across the portfolio.
Lead assigned projects, including creating standard operating procedures, delivering training, and providing strategic recommendations to team leadership.
Audit and maintain accurate support documentation, including detailed service requests and standard operating procedures.
Maintain intermediate technical knowledge in at least one identifiable discipline and moderate knowledge across three or more additional technical areas.
Collaborate with Cardinal leaders to provide advice tailored to Business Unit needs and assist the Team Lead in establishing and maintaining team best practices.
Triage, investigate, and resolve escalated tickets beyond Tier 1 scope, ensuring accurate ticket tagging, categorization, and resolution documentation.
Perform complex data mapping and conversions, ensuring accurate and efficient migrations that meet community requirements.
Facilitate connection calls and one-on-ones to support other team members’ technical growth and task completion.
Research system enhancements and upgrades to address open work orders and management goals, and support daily operations of systems and test environments.
Participate in Cardinal U training as required.
Perform other related duties as assigned by the Team Leader.