Systems Specialist II

Proven Business Systems LLC • Tinley Park, IL

7d • $70,000 - $90,000

About The Position

Proven IT is hiring a Systems Specialist II for its internal IT team. The role owns escalated employee support requests and helps keep the systems employees use reliable and secure. It is a hands-on position involving diagnosis across identity, Microsoft 365, endpoints, applications, servers, and networks, clear communication with affected employees, and follow-through until resolution is verified.

The specialist works with colleagues in infrastructure, security, automation, and business applications. The position also focuses on improving processes and documentation to prevent recurring issues. It participates in scheduled support coverage and may require occasional after-hours or weekend work for incidents and planned changes. Travel to other Proven IT locations may be needed.

Requirements

• At least four years of relevant IT support or systems administration experience, including hands-on work with server infrastructure.
• At least two years of practical network troubleshooting.
• Experience administering Windows endpoints, Active Directory or Entra ID, and Microsoft 365 in a business environment.
• Ability to isolate problems, test fixes, communicate status, document outcomes, and retain ownership of requests.
• Good judgment around access, security, change control, backups, and escalation.
• Strong written and verbal communication skills and a service mindset with employees at every level of the company.

Nice To Haves

• Experience with Intune and Autopilot.
• Experience with virtualization and backup platforms.
• Experience with endpoint detection and response.
• Experience with Fortinet or Ruckus networking.
• Experience with PowerShell or other scripting.
• Experience with access-control systems.
• Experience with IT service-management tools.
• Relevant Microsoft, CompTIA, Cisco, or vendor certifications; equivalent hands-on experience is valued.

Responsibilities

• Own support tickets from investigation through resolution, including prioritization, timely updates, accurate work notes, and handoffs to other teams or vendors when needed.
• Administer employee accounts and access across Active Directory, Entra ID, Microsoft 365, and other business systems; support onboarding, role changes, and offboarding with appropriate approvals and license cleanup.
• Troubleshoot Microsoft 365, email, collaboration tools, line-of-business applications, workstations, printers, and mobile devices.
• Support endpoint deployment and management, including device enrollment, application delivery, patching, Intune, and Autopilot.
• Maintain servers and core applications; review monitoring alerts, investigate recurring failures, and verify backup jobs and recovery tests.
• Troubleshoot common network issues involving DNS, DHCP, Wi-Fi, VPN, switching, and site connectivity; work with senior engineers and vendors on more complex changes.
• Triage security events such as suspicious email, endpoint detections, and access issues; contain or escalate them according to team procedures.
• Support technology at company offices, including meeting-room equipment, copier and scan workflows, and physical-access systems when assigned.
• Write knowledge articles and runbooks, and coach less-experienced teammates through issues.
• Participate in scheduled support coverage; occasional after-hours or weekend work may be required for incidents and planned changes.
• Travel to other Proven IT locations as needed.

Benefits

• Group health insurance, including a choice of PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account, for eligible full-time employees and dependents after a 30-day waiting period.
• Dental benefits through Mutual of Omaha and a Vision PPO plan through the EyeMed network.
• Voluntary worksite benefits, including critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life insurance, and pet insurance.
• Employee discount program, home and auto insurance services, and commuter/transit FSA.
• Employer-provided $25,000 life insurance and AD&D coverage for eligible full-time employees after a 30-day waiting period.
• Employer-paid long-term disability insurance.
• Employee Assistance Program with resources for employees and immediate family, including telephonic counseling, web-based services, and a limited number of face-to-face sessions.
• 401(k) plan with pre-tax or Roth contributions after 120 days of service and an employer match of 100% of the first 3% of deferrals plus 50% of the next 2%.
• Financial advisory services through Merrill Lynch at no cost to employees.
• Paid time off for full-time regular employees after a 90-day waiting period.
• Parental leave for full-time regular employees after 24 months of employment: 90 days of paid maternity leave and 10 days of paid paternity leave; employees with less than 24 months of service may take the same amount of unpaid time off.
• Free 24/7 on-site fitness center at the Tinley Park headquarters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed