Summer Internship Program 2027 - Systems Operations Analyst Intern
About The Position
The Systems Operations Analyst Intern supports a global systems operations team with incident monitoring, operational reporting, and documentation, and leads a procedure testing and refresh initiative. The intern validates existing runbooks against live systems, rewrites them so they can be executed by any shift without relying on tribal knowledge, and presents the results to Systems Operations leadership at the end of the program. The internship also provides hands-on project work and professional development, including weekly sessions led by industry leaders and opportunities to learn about financial services, technology, and the mortgage industries. Interns participate in incident bridge calls and team meetings across shifts and locations to learn how a global systems operations team runs a live exchange environment. The program offers two schedule options: May 24–August 6 or June 7–August 20, 2027. Interns must work full-time, five days a week, at the Atlanta office for the entire duration of one selected schedule; partial participation and alternate dates are not accommodated.
Requirements
- Currently enrolled in a Computer Science, Information Systems, Engineering, or related degree program and advancing to at least junior year, or a recent graduate.
- Clear technical writing skills and the ability to turn multi-step processes into accurate, easy-to-follow documentation.
- Coursework or project experience with SQL, Python, or similar tools for working with data.
- Solid Excel skills and comfort learning tools such as ServiceNow, Jira, or Confluence.
- Strong attention to detail, curiosity, and the ability to stay composed in a fast-paced environment.
- Must be available to work full-time, five days a week, at the Atlanta office throughout one of the designated program schedules.
Responsibilities
- Own a scoped procedure testing and refresh effort by validating existing runbooks against live systems, rewriting them for clear execution by any shift, and presenting results to Systems Operations leadership.
- Assist with monitoring dashboards during business-hours shift coverage and help triage low-severity tickets under supervision.
- Pull and organize ServiceNow data for operational reporting, including incident trends and deployment and change activity.
- Contribute to automation and AI initiatives by testing workflows, documenting processes, and helping build smaller components.
- Join incident bridge calls and team meetings across shifts and locations to learn how a global systems operations team operates a live exchange environment.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
