Systems of Care Coordinator, School of Social Work

University of Illinois Urbana-Champaign•Urbana, IL

18h•Hybrid

About The Position

The Systems of Care Coordinator works statewide in Illinois for the Provider Assistance Training Hub (PATH) in the University of Illinois Urbana-Champaign School of Social Work. The role coordinates the efforts of Systems of Care Specialists and Team Leads and works with PATH leadership to ensure the Systems of Care and Wraparound models are accurately represented in work products and communications. The coordinator trains and coaches the specialist team and providers, monitors the quality and consistency of training and coaching, and provides feedback to improve delivery. The coordinator serves as a subject matter expert on Systems of Care and Wraparound, supports providers and Care Coordination and Support Organizations in implementing behavioral health initiatives, and helps integrate the IM+CANS into Wraparound practice. The position guides curriculum development, staff development, training coverage, and quality review, while using data trends to identify workforce development priorities. Statewide travel is required. Hybrid or remote work options may be available, with the ability to be onsite as needed.

Requirements

Master’s degree in a human services-related field from an accredited college.
Clinical licensure in Illinois and LPHA status pursuant to 89 ILAC 140.453.
A minimum of 3–5 years of Behavioral Health Services (Clinical) supervisory or management experience.
Obtain IM+CANS trainer-level certification within 90 days of hire.
Obtain SOC trainer certification within 120 days of hire.
Proficiency in Microsoft Office.
Excellent communication skills and strong interpersonal skills.
Knowledge of community mental health services.
Strong organizational skills and ability to work independently.
Ability to travel statewide.

Responsibilities

Hire, onboard, train, coach, and supervise the daily activities of statewide Systems of Care Specialists and Team Leads, in conjunction with the Assistant Director.
Facilitate standardized team activities to ensure consistency of training content across Illinois.
Serve as the primary subject matter expert and work with PATH leadership to provide technical support and coaching to Medicaid-enrolled providers, Care Coordination and Support Organizations, and their staff.
Support implementation of behavioral health initiatives, including integration of the IM+CANS into Wraparound practice.
Coordinate with the PATH Leadership Team to ensure appropriate live and webinar training coverage for provider training courses each month.
Coordinate, monitor, and/or facilitate Training of Trainers when new curriculum is launched.
Consult with PATH directors, the Office of Medicaid Innovation, Healthcare and Family Services, and national experts to standardize messaging for implementation of Wraparound and other Systems of Care initiatives in Illinois.
Develop and implement staff development plans as needed.
Guide curriculum development, including facilitating and overseeing content creation.
Use data trends to help identify workforce development priorities for training, coaching, learning collaboratives, and technical assistance.
Train and coach Care Coordination and Support Organization providers and leadership on Systems of Care and Wraparound.
Model content facilitation for new specialists and introduce new training curricula to providers.
Provide direct field support and coaching to providers as needed to meet their needs and demand.
Monitor training and coaching delivery and provide feedback to staff.
Lead document review and integrate data in conjunction with the Assistant Director, Associate Director, and CQA team.
Perform other duties as assigned.