Systems/Network Administrator

TGI Office Automation•New York, NY

26d•$80,000 - $85,000•Onsite

About The Position

TGI Office Automation is a second-generation, family-owned office technology provider that has been in business for over 62 years. The Systems/Network Administrator provides advanced technical support and troubleshooting for hardware, software, and network issues. The role resolves complex technical problems, escalates issues to higher-level support when necessary, and ensures timely resolution of employee requests. The position administers Windows desktop and server environments, the corporate network, Microsoft cloud and collaboration services, and virtual environments. It also supports storage technologies and network devices, responds to support tickets, maintains hardware, software, and licensing inventories, and documents procedures and configurations. The role is based in person at the company’s Brooklyn, New York location and requires travel to company locations in the Tri-State area.

Requirements

Four to six years of technical experience relevant to the role.
Substantial experience with Windows servers.
Substantial experience managing Office 365, including SharePoint, Exchange, Teams, and OneDrive.
Strong understanding of fundamental networking concepts.
Strong understanding of architecting and configuring Microsoft Windows OS technology, including Active Directory forests, domains, trusts, DNS, DHCP, Group Policy, and organizational units.
Experience with VMware and Hyper-V virtual environments.
Strong verbal and written communication skills.
Excellent interpersonal, customer service, and problem-solving skills.
Strong time-management and organizational skills, including the ability to manage multiple tasks and changing priorities.
Ability to work collaboratively within a team environment.
Driver’s license and personal vehicle, and ability to travel to company locations in the Tri-State area.
Physical ability to lift and move heavy equipment such as servers and computers.
Effective communication and ability to work well under pressure and deadlines to manage complex customer situations.

Nice To Haves

Familiarity with the ConnectWise Suite of products.

Responsibilities

Administer Windows desktop and server environments.
Manage and administer the corporate network.
Manage and administer Azure Active Directory, DNS, DHCP, and Office 365.
Manage and administer Microsoft Teams.
Manage and administer VMware and Hyper-V virtual environments.
Support and configure NAS and SAN technologies from various vendors.
Install, configure, and troubleshoot routers, firewalls, switches, and wireless access points, including Cisco, Meraki, HP, UniFi, and SonicWall equipment.
Troubleshoot complex application, hardware, network, and system incidents; provide timely remediation and root cause analysis.
Manage and maintain inventories of hardware, installed software, and corporate licensing.
Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions.
Respond to support tickets on the ConnectWise service board in a timely manner.
Travel to company locations in the Tri-State area.