Systems Navigator (SN)- Fort Gregg-Adams VA

Patriot Enterprises•Fort Gregg-Adams, VA

About The Position

The Systems Navigator (SN) supports the Exceptional Family Member Program (EFMP), a mandatory enrollment program that coordinates community support, housing, educational, medical, and personnel services for military families with special needs. The SN coordinates daily networking between families and systems of care, providing non-clinical case management through intake, needs assessment, referrals, follow-up, advocacy, and collaboration with military and civilian providers. The role includes supporting families through home visits, resource identification, information and referral, support groups and workshops, and EFMP briefings. The SN maintains family records in accordance with Army and Department of Defense regulations, facilitates transitions to appropriate program personnel, and collects data and submits monthly reports to support planning and program improvement. The position is based at Fort Gregg-Adams, Virginia, and requires travel.

Requirements

Bachelor’s degree in social work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health, or public health.
Two years of experience in family-related case management and/or social work.
Knowledge of human service principles and practices, and individual family needs and problems related to case management.
Knowledge of military, state, and federal laws, policies, regulations, and practices regarding medical, educational, and family support services.
Skills to provide professional non-clinical case management services and facilitate connections between families with special needs and systems of care.
Ability to communicate and interact effectively with others in person and/or by telephone.
Level 1 Life Coach certification through Certified Life Coach Institute; the posting states this is provided by Patriot.
Must be able to travel.
Experience with Microsoft Suite programs.
Must be legally authorized to work in the United States.
Must be able to pass a background check.

Responsibilities

Provide home visits for Soldiers and/or family members to offer support as needed or requested.
Coordinate with government agencies and civilian service providers to identify available non-EFMP respite care resources.
Maintain a catalog of national, state, and local networks and contacts for military and civilian service providers serving families with special needs.
Coordinate a monthly support group and/or workshops.
Present EFMP Systems Navigation briefings on available EFMP-related services.
Provide information and referral services by identifying appropriate resources and helping families make informed choices about available services.
Partner with families to build resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
Manage Soldier and family member records in accordance with Army and DoD regulations.
Facilitate warm handoffs to appropriate program personnel during transitions.
Collect and explore data for planning, reporting, and program improvement, and complete monthly reports by program deadlines.
Implement policies, procedures, and practices that connect families to support services.
Conduct intake interviews and documentation, assess family member needs, make referrals, provide follow-up care and information, advocate for families, and collaborate with civilian and military providers.