Systems Navigator (SN) - Schofield Barracks, HI

Patriot Enterprises•Schofield Barracks, HI

About The Position

The Systems Navigator (SN) works within the Exceptional Family Member Program (EFMP), a mandatory enrollment program that coordinates community support, housing, educational, medical, and personnel services for military Families with special needs. The SN coordinates connections between Families and systems of care through intake interviews and documentation, needs assessments, referrals, follow-up, information, advocacy, and collaboration with civilian and military providers. The role supports Families in navigating services, building resilience, and developing self-advocacy skills.

Requirements

Knowledge of human service principles and practices, and of individual Family needs and problems related to case management.
Knowledge of military, state, and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
Skills to provide professional non-clinical case management services and facilitate connections between Families with special needs and systems of care.
Ability to communicate and interact effectively with others in person and/or by telephone.
Level 1 Life Coach certification through Certified Life Coach Institute; training is provided by Patriot.
Must be able to travel.
Experience with Microsoft Suite programs.
Must be legally authorized to work in the United States.
Must be able to pass a background check.
Bachelor's degree in social work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health, or public health.
Two years of experience in family-related case management and/or social work.

Responsibilities

Provide home visits for Soldiers and/or Family members to offer support as needed or requested.
Coordinate with Government agencies and civilian service providers to identify available non-EFMP respite care resources.
Maintain a catalog of national, state, and local networks and contacts for military and civilian providers serving Families with special needs.
Coordinate a monthly support group and/or workshops.
Present EFMP Systems Navigation briefings about available EFMP-related services.
Provide information and referral services, identify appropriate resources, and help Families make informed choices about available services.
Partner with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
Manage Soldier and Family member records in accordance with applicable Army and DoD regulations.
Facilitate warm handoffs to appropriate program personnel when transitions occur.
Collect and explore data for planning, reporting, and program improvement, and complete monthly reports by program deadlines.
Implement policies, procedures, and practices that connect Families to support services.