Systems Monitoring Analyst I

Katmai

2d•$58,288 - $75,000•Remote

About The Position

The Systems Monitoring Analyst I contributes to the operation and maintenance of an enterprise portal serving 1 million users. The role works with Information Architects, Senior Developers, Product Owners, and Creative Technologists to address user needs and develop effective, functional solutions while preserving design integrity throughout project phases. The analyst continuously monitors eCRM, Salesforce, MNP, and MN3P systems; responds to alerts and anomalies; assists with basic troubleshooting; and escalates complex issues. The position also documents and tracks incidents in JIRA, communicates service interruptions, maintains system performance and incident records, and supports cross-functional maintenance, updates, and deployments. Additional work includes supporting RHEL baselines, container deployments, security activities and documentation, while following organizational security requirements. This is a full-time role. Work is expected to be remote, although onsite work may be required. The analyst may need to work additional hours, weekends, night shifts, holidays, and within a 24/7 operational environment. Travel and driving are not required.

Requirements

A related technical bachelor's degree is preferred; equivalent work experience will be considered.
Must hold an active CompTIA Security+ certification or be able to obtain and maintain it within two months of the first day of employment.
Must complete Salesforce Platform App Builder training and Trailhead training within two months of the first day of employment.
Exposure to source and artifact control and configuration management.
Relevant knowledge of current and emerging data center and infrastructure technologies.
Ability to determine appropriate strategies for recoverability and continuity of business operations.
Willingness to work weekends, night shifts, holidays as required, and in a 24/7 operational environment.
Fluent in reading, writing, and speaking English.
Must be able to obtain and maintain a DoD security clearance; U.S. citizenship is generally required.
Must successfully pass a Tier 5 (T5) background investigation and obtain and maintain any necessary security access and background checks.
Must be able to work additional hours as needed to complete assignments or projects.
Physical demands include sitting for long periods; bending, stooping, and crouching; lifting up to 10 pounds; and frequently using hands and fingers to manipulate a keyboard and mouse.

Nice To Haves

Strong computer skills, including business solution software.
Analytical ability and technical problem-solving skills.
Ability to work in a team and independently with little or no supervision; highly organized and flexible.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to perform diverse duties under time constraints.
Accuracy and thoroughness, with a habit of monitoring one's own work for quality.
Good understanding of and experience with Agile methodologies in a fast-paced software development environment.
Understanding of infrastructure hosting technologies, including cloud, storage, network, and operating systems.
Familiarity with RDS databases such as Oracle, SQL, and/or Postgres.
Salesforce CRM exposure.
AWS Certification.

Responsibilities

Continuously monitor eCRM, Salesforce, MNP, and MN3P systems to ensure performance and uptime.
Identify, document, and respond promptly to system alerts and anomalies to minimize downtime and service disruptions.
Assist in diagnosing and resolving basic application and system issues, escalating complex problems to senior team members.
Create and manage JIRA tickets to document issues, track resolutions, and ensure timely follow-up.
Communicate authorized and unauthorized service interruptions to relevant stakeholders.
Generate and maintain logs and reports on system performance, incidents, and resolutions.
Work with cross-functional teams to support system maintenance, updates, and deployments.
Follow organizational security policies and procedures and comply with T3 security clearance requirements.
Contribute to the formulation and maintenance of an enterprise-wide baseline of Red Hat Enterprise Linux (RHEL) operating systems.
Support deployments using Docker, OpenShift, and AWS ECR.
Support Risk Management Framework security activities using tools and systems including SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS.
Generate or provide input for new or existing documentation.
Maintain regular and punctual attendance.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Long-term and short-term disability insurance
401(k) Savings Plan
Employee Assistance Program (EAP)
Vacation and paid personal time
11 paid federal holidays
Leave of absence
Specialized training and certification costs provided by Katmai, subject to a Training Reimbursement Agreement