Systems Monitoring Analyst I (Entry-Level)

Katmai

2d•$58,288 - $75,000•Remote

About The Position

The Systems Monitoring Analyst I contributes to the operation and maintenance of an enterprise portal serving 1 million users. The role works with Information Architects, Senior Developers, Product Owners, and Creative Technologists to address user needs and deliver effective, functional solutions while maintaining design integrity across project phases. The analyst monitors eCRM, Salesforce, MNP, and MN3P systems; identifies and responds to alerts; assists with troubleshooting and escalates complex issues; manages JIRA tickets; communicates service interruptions; and maintains system logs and reports. The position also supports system maintenance, updates, and deployments; helps maintain an enterprise-wide Red Hat Enterprise Linux baseline; and supports container deployments and security activities using specified tools and technologies. The role requires compliance with organizational security policies and applicable clearance requirements. This is a full-time position in a remote work environment, although onsite work may be required. The schedule may include weekends, night shifts, holidays, and additional hours as needed. Travel and driving are not required. The position involves sitting for extended periods, bending, stooping, crouching, lifting up to 10 pounds, and frequent keyboard and mouse use.

Requirements

A related technical bachelor's degree is preferred; equivalent work experience will be considered.
Must have active CompTIA Security+ certification or be able to obtain and maintain it within two months of the first day of employment.
Must complete Salesforce Platform App Builder training and Trailhead training within two months of the first day of employment.
Exposure to source and artifact control and configuration management.
Relevant knowledge of current and emerging data center and infrastructure technologies.
Ability to determine appropriate strategies for recoverability and continuity of business operations.
Willingness to work weekends, night shifts, and in a 24/7 operational environment, including holidays as required.
Must be able to read, write, and speak fluent English.
Must be able to obtain and maintain a Secret Security Clearance, generally requiring U.S. citizenship, with a Top Secret background investigation.
Must obtain and maintain any necessary security access and background checks.

Nice To Haves

Strong computer skills, including business solution software.
Analytical ability and problem-solving skills for technical issues.
Ability to work in a team and independently with little or no supervision; strong organization and flexibility.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to perform diverse duties under time constraints.
Accuracy and thoroughness, including monitoring one's own work to ensure quality.
Good understanding of and experience with Agile methodologies in a fast-paced software development environment.
Understanding of infrastructure hosting technologies, including cloud, storage, networks, and operating systems.
Familiarity with RDS databases such as Oracle, SQL, and/or Postgres.
Salesforce CRM exposure.
AWS certification.

Responsibilities

Continuously monitor eCRM, Salesforce, MNP, and MN3P systems to support optimal performance and uptime.
Identify, document, and respond promptly to system alerts and anomalies to minimize downtime and service disruptions.
Assist in diagnosing and resolving basic application and system issues, escalating complex problems to senior team members.
Create and manage JIRA tickets to document issues, track resolution, and ensure timely follow-up.
Communicate authorized and unauthorized service interruptions to relevant stakeholders.
Generate and maintain logs and reports about system performance, incidents, and resolutions.
Work with cross-functional teams to support system maintenance, updates, and deployments.
Follow organizational security policies and procedures and comply with T3 security clearance requirements.
Contribute to the formulation and maintenance of an enterprise-wide baseline of Red Hat Enterprise Linux operating systems.
Support deployments using Docker, OpenShift, and AWS ECR.
Support Risk Management Framework security activities using tools and systems including SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS.
Generate or provide input for new or existing documentation.
Maintain regular and punctual attendance.
Perform other duties as assigned.