Systems Engineering Senior Associate

Salesforce•Dallas, TX

About The Position

The Experience Systems Engineer administers and manages Finance systems and applications that support mission-critical business processes. The role serves as the primary process expert for its service area and collaborates with developers, business stakeholders, and technology teams to support Salesforce end-to-end business processes. Work includes enterprise application support, resolving technical and functional issues, analyzing trends to identify enhancements that reduce support requests, and working with development teams to implement new and improved functionality. The successful candidate must be agile and able to support multiple priorities. The position administers and optimizes Coupa and Concur, supports AI-enabled workflow transformation and automation, maintains data quality and integrations, provides Level 2/3 production support, and coordinates testing, releases, and change management.

Requirements

6+ years of SAP Concur or Coupa experience, including expertise in configuration and application maintenance.
Understanding of Procure to Pay process areas, such as Purchasing, Accounts Payable, and Expense Management.
In-depth knowledge of SAP Concur Expense or Coupa Purchasing and Invoicing modules.
Excellent written and verbal communication skills.
Ability to multitask and perform effectively in a fast-paced environment.
Ability to think independently and consider cross-functional and downstream impacts.

Nice To Haves

Knowledge of the Cognos Reporting tool.
Knowledge of SAP Concur Travel and Request.

Responsibilities

Administer, configure, and optimize Coupa and Concur applications, including managing users, roles, profiles, and security settings.
Maintain data quality, data integrity, and overall platform health.
Manage vendor releases, upgrades, and new application capabilities.
Identify opportunities to automate manual business processes and redesign workflows to incorporate AI agents alongside human support engineers.
Monitor existing automations and troubleshoot failures or performance issues.
Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
Troubleshoot and coordinate issues involving APIs and integrations.
Provide Level 2/3 support for Salesforce issues and resolve complex configuration, automation, data, security, and integration problems.
Perform root-cause analysis and implement preventive solutions.
Manage sandbox environments, testing, UAT, deployments, and production releases.
Coordinate major changes with developers, QA, integration teams, and business stakeholders.
Maintain documentation for configurations and business processes.
Analyze support trends and identify enhancements that reduce support requests.
Collaborate with development teams to implement new and enhanced functionality.