Systems Engineering Senior Associate

Salesforce•Indianapolis, IN

About The Position

The Systems Engineer administers and manages Finance systems and applications that support mission-critical business processes. The role serves as the primary process expert for its service area and collaborates with developers, business stakeholders, and technology teams to support end-to-end business processes. The work includes enterprise application support, resolving technical and functional issues, analyzing trends, identifying enhancements that reduce support requests, and partnering with development teams to implement new and improved functionality. The successful candidate must be agile and able to support multiple priorities. The position owns day-to-day administration, configuration, and optimization of Coupa and Concur, including user access, security settings, data quality, platform health, and vendor releases. It also supports AI-enabled workflow transformation and automation, data management and integrations, Level 2/3 production support, root-cause analysis, and release and change management across sandbox and production environments. The role requires substantial experience with SAP Concur or Coupa and knowledge of procure-to-pay processes. Relevant application expertise includes SAP Concur Expense or Coupa Purchasing and Invoicing. Cognos reporting knowledge is also sought; SAP Concur Travel and Request experience is a plus.

Requirements

At least 6 years of SAP Concur or Coupa experience, with expertise in configuration and application maintenance.
Understanding of procure-to-pay process areas, including purchasing, accounts payable, and expense management.
In-depth knowledge of SAP Concur Expense or Coupa Purchasing and Invoicing modules.
Knowledge of the Cognos Reporting tool.
Excellent written and verbal communication skills.
Ability to multitask and perform effectively in a fast-paced environment.
Ability to think independently and consider cross-functional and downstream impacts.

Nice To Haves

Knowledge of SAP Concur Travel and Request.

Responsibilities

Administer, configure, and optimize Coupa and Concur applications.
Manage application users, roles, profiles, and security settings.
Maintain data quality, integrity, and overall platform health.
Manage vendor releases, upgrades, and new application capabilities.
Identify opportunities to automate manual business processes and improve operational efficiency, including redesigning processes to incorporate AI agents alongside human support engineers.
Monitor existing automations and troubleshoot failures or performance issues.
Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
Troubleshoot and coordinate API and integration issues.
Provide Level 2/3 support for Salesforce issues.
Analyze and resolve complex configuration, automation, data, security, and integration issues.
Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
Manage sandbox environments, testing, UAT, deployments, and production releases.
Coordinate major changes with developers, QA, integration teams, and business stakeholders.
Maintain documentation for configurations and business processes.
Support Finance systems and end-to-end business processes in collaboration with developers, business stakeholders, and technology teams.
Perform trend analysis and identify enhancements to reduce support requests.
Collaborate with development teams to implement new and enhanced functionality.