Information Technology - Systems Engineer

Sacred Heart University•Fairfield, CT

20h•$75,000 - $90,000

About The Position

The Systems Engineer administers and supports enterprise application platforms and related systems, working with Infrastructure, IT Security, vendors, and internal teams to keep applications reliable, secure, and well documented. The role supports platforms and tools including Colleague, Papercut, and PowerFaids, and includes maintaining the servers supporting Enterprise Application Services applications hosted in-house. The position requires a bachelor's degree in a relevant field or equivalent education and experience, along with five to eight years of experience administering, upgrading, and supporting enterprise applications. The engineer supports Windows and Linux environments, troubleshoots application and infrastructure issues, and contributes to security, backup, recovery, and business continuity activities. Some nights, weekends, or holidays may be required when needed, as well as responses to critical issues outside normal business hours. The annual salary range is $75,000–$90,000. Eligible employees receive a comprehensive benefits package that includes medical, dental, vision, life insurance, disability, retirement, paid time off, and other employee benefits. Benefits and eligibility may vary by position and plan provisions. Employment offers are contingent upon satisfactory completion of a background check.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent education and experience.
Five to eight years of experience administering, upgrading, and supporting enterprise applications.
Experience supporting applications in Windows and Linux environments.
Working knowledge of Microsoft SQL Server, logs, queries, and monitoring tools used for troubleshooting.
Knowledge of application security, identity and access management, certificates, service accounts, backups, and disaster recovery.
Experience coordinating technical work across Infrastructure, IT Security, vendors, and business teams.
Strong troubleshooting, communication, documentation, organization, and customer-service skills.
Ability to work independently and manage competing priorities.
Ability to respond to critical issues outside normal business hours when required.
Must be available to work some nights, weekends, or holidays when required.
Applicants must be lawfully authorized to work for any employer in the United States; the University cannot sponsor or take over sponsorship of an employment visa.
Satisfactory completion of a background check is required for employment.

Nice To Haves

Ability to automate routine tasks using PowerShell, Bash, Python, or similar tools.
Experience with cloud-hosted, SaaS, or hybrid applications.

Responsibilities

Administer, maintain, and support enterprise application platforms and related tools, including Colleague, Papercut, and PowerFaids.
Install, configure, upgrade, and patch assigned applications.
Monitor application availability, performance, capacity, and overall health.
Troubleshoot application, server, database, authentication, network, and integration issues.
Maintain and patch servers supporting Enterprise Application Services applications, ensuring security, stability, and compatibility with assigned in-house enterprise systems.
Coordinate technical work with Infrastructure, IT Security, vendors, and internal teams.
Support application implementations, upgrades, migrations, integrations, and recovery planning.
Assist with security remediation, audits, backups, and business continuity activities.
Automate routine administrative and monitoring tasks when practical.
Maintain technical documentation, procedures, configurations, and support information.
Communicate technical risks, dependencies, and recommendations.
Perform related duties as assigned.