Systems Analyst, Information Technology

New York University • New York, NY

1d • $77,000 - $84,700

About The Position

Provide technical support for the implementation, operation, maintenance, and troubleshooting of the school's server infrastructure, endpoint management environment, and enterprise technology services. Assist the Systems Administrator in maintaining secure, reliable, and efficient computing systems by performing system administration, endpoint management, software deployment, monitoring, and operational support. Serve as a technical resource for complex issues escalated from the Service Desk and participate in documentation, user training, and continuous improvement initiatives while adhering to university IT standards and change management procedures. Partner with University departments to develop and implement university-wide technologies. Partner with consultants, vendors, and IT departments to resolve technical, operational and security needs.

Requirements

• Bachelor's Degree
• 3+ years relevant experience
• experience with linux server administration
• Mobile Device Management (MDM) solutions
• level 2 desktop support
• Knowledge of Windows and macOS operating systems
• server administration
• Active Directory
• endpoint management platforms
• virtualization
• networking
• enterprise security practices
• Ability to install, configure, maintain, troubleshoot, and support server infrastructure, endpoint management solutions, hardware, software, and related technologies in a complex computing environment.
• Demonstrated analytical, problem-solving, scripting, communication, and customer service skills
• ability to manage multiple priorities
• create technical documentation
• collaborate effectively with technical and non-technical users
• adapt to evolving technologies while following university IT standards and change management procedures.

Nice To Haves

• 5+ years relevant experience or an equivalent combination of education and experience in an arts, media, or higher education environment.
• Experience supporting technology in higher education or creative computing environments, including content management systems, and specialized academic software.
• Knowledge of emerging technologies and their application to teaching, learning, and administrative operations.
• Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to build collaborative relationships, manage competing priorities, and effectively support faculty, staff, students, vendors, and university partners.

Responsibilities

• Provide technical support for the implementation, operation, maintenance, and troubleshooting of the school's server infrastructure, endpoint management environment, and enterprise technology services.
• Assist the Systems Administrator in maintaining secure, reliable, and efficient computing systems by performing system administration, endpoint management, software deployment, monitoring, and operational support.
• Serve as a technical resource for complex issues escalated from the Service Desk.
• Participate in documentation, user training, and continuous improvement initiatives while adhering to university IT standards and change management procedures.
• Partner with University departments to develop and implement university-wide technologies.
• Partner with consultants, vendors, and IT departments to resolve technical, operational and security needs.

Benefits

• In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $77,000.00 to USD $84,700.00.
• NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.
• NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level