Systems Engineer (Springfield, Tennessee) (On-Site)

METROLINA GREENHOUSES•Huntersville, NC

10d•Onsite

About The Position

The Site Systems Engineer serves as the primary IT resource for the Springfield, Tennessee location, combining infrastructure engineering, systems administration, and hands-on end-user support. The role supports VMware, Microsoft 365, Intune, networking, backup and recovery, and day-to-day IT operations, while partnering with the broader IT Infrastructure team based primarily at the company’s headquarters in Huntersville, North Carolina. Periodic travel to headquarters and other company locations may be required; travel to headquarters is typically expected once per quarter, up to four times per year. The position is designed for a well-rounded IT professional who can manage infrastructure and enterprise technologies while providing responsive customer support. The expected work mix is 60–70% infrastructure engineering and systems administration and 30–40% help desk and end-user support. The role offers hands-on exposure to enterprise infrastructure, cloud platforms, networking, virtualization, and operational technology across multiple locations, with opportunities for continued professional growth.

Requirements

3–5 years of progressive IT experience.
At least 2–3 years of systems administration, infrastructure support, or engineering experience.
Experience supporting Windows-based enterprise environments and VMware environments.
Experience providing hands-on help desk and end-user support.
Experience supporting Microsoft 365 and endpoint management platforms.
Experience supporting enterprise networking technologies.
Experience with ServiceNow or a similar IT service management platform.
Experience supporting users in an onsite operational environment.
Technical experience with VMware vSphere/ESXi, Dell PowerEdge servers, Windows Server administration, Microsoft 365 administration, Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Azure Virtual Machines, Azure Backup, FortiGate, FortiSwitch, FortiAP, Cradlepoint routers, Veeam Backup & Recovery, and ServiceNow.
Strong troubleshooting and problem-solving abilities.
Ability to work independently as the primary onsite IT presence while collaborating with the broader IT Infrastructure team.
Strong communication and customer service skills.
Ability to participate in after-hours maintenance and support activities as required.
Periodic travel to headquarters and other company locations may be required.

Nice To Haves

PowerShell scripting.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience in agricultural, greenhouse, manufacturing, distribution, logistics, warehouse, or production environments.
Experience supporting multiple locations and remote sites.
Experience supporting Microsoft Azure infrastructure, including virtual machines, backup, and disaster recovery services.
Experience with infrastructure monitoring and alerting platforms.
Experience supporting enterprise wireless networks.
Experience working independently in a highly visible IT role.
Bilingual English and Spanish communication skills.
Microsoft Certified: Azure Administrator Associate (AZ-104).
Microsoft Certified: Endpoint Administrator Associate (MD-102).
VMware Certified Professional – Data Center Virtualization (VCP-DCV).
Fortinet Certified Associate (FCA).
Veeam Certified Engineer (VMCE).
ServiceNow Certified System Administrator (CSA).
CompTIA Network+ or CompTIA Security+.

Responsibilities

Deploy, configure, and maintain VMware vSphere environments, including ESXi hosts, virtual machines, storage, clustering, and performance.
Administer Dell PowerEdge servers, including firmware updates, hardware lifecycle management, monitoring, and troubleshooting.
Support Windows Server and Azure Virtual Machine environments, including patching, maintenance, upgrades, migrations, and decommissioning.
Monitor and maintain storage, UPS infrastructure, server rooms, network closets, and infrastructure performance.
Assist with infrastructure planning, modernization, business continuity, and disaster recovery initiatives.
Administer Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra ID.
Administer Microsoft Intune, including device compliance policies, configuration profiles, application deployment, and endpoint configurations.
Deploy and support Windows Autopilot provisioning and endpoint lifecycle management; support onboarding, offboarding, licensing, account administration, and user access.
Support and troubleshoot Fortinet infrastructure, Cradlepoint routers, WAN, VPN, LTE/5G, wireless, and site connectivity.
Assist with network upgrades and infrastructure projects; maintain network documentation and support IDF/MDF infrastructure, cabling, rack equipment, fiber connectivity, and environmental monitoring systems.
Collaborate with vendors and IT team members to resolve network and connectivity issues.
Administer Veeam Backup & Recovery and Azure Backup; monitor backup jobs, perform restores, validate backups, and conduct disaster recovery testing.
Support recovery for VMware, physical server, Microsoft 365, and Azure workloads, and maintain backup, recovery, and business continuity documentation.
Serve as the primary onsite IT support resource for the Springfield facility and provide day-to-day help desk support for employees.
Troubleshoot and support desktops, laptops, tablets, printers, scanners, mobile devices, peripherals, hardware, software, networking, and Microsoft 365.
Install, configure, deploy, and support end-user hardware and software, conference room technology, Teams meetings, Teams Rooms, and audiovisual equipment.
Respond to, track, and document incidents, requests, and changes through ServiceNow; escalate complex issues when appropriate while maintaining ownership through resolution.
Provide customer-focused technical support to employees at all levels and support operational technologies such as barcode scanners, label printers, mobile computing devices, and other production systems.
Participate in after-hours maintenance and support activities as required.
Create and maintain SOPs, technical documentation, network diagrams, system inventories, support procedures, operational standards, and best practices.
Identify opportunities for automation, standardization, and process improvement; participate in infrastructure projects and technology initiatives; maintain accurate asset and configuration records.
Travel periodically to the Huntersville, North Carolina headquarters and other company locations for meetings, training, project collaboration, planning, deployments, and business initiatives.