Systems Engineer - API

Novo Nordisk•Clayton, NC

1d•Onsite

About The Position

The Systems Engineer is responsible for operating, maintaining, administering, and improving selected infrastructure and platform systems at Novo Nordisk’s Active Pharmaceutical Ingredients facility in Clayton, North Carolina. The role supports virtualization, storage, backup, and related IT infrastructure used to meet production and business needs. The engineer evaluates existing virtualization and SAN systems, plans lifecycle management, and helps design, build, and operate the virtualization environment. The role provides Tier 2 and Tier 3 support, monitors systems and responds to incidents, and participates in an on-call rotation with after-hours support as required. It also involves ensuring systems meet local and regulatory requirements, supporting audits, managing IT projects, collaborating with Global IT Infrastructure groups, and following security, safety, environmental, and compliance requirements. The position reports to a Manager.

Requirements

Bachelor’s degree in Information Technology, Engineering, Automation, or a relevant field from an accredited university, plus at least 3 years of direct related experience; alternatively, at least 6 years of indirect related experience may substitute for the direct experience requirement.
Alternatively, an associate degree in Information Technology, Engineering, Automation, or a relevant field from an accredited college or university, plus at least 5 years of direct related experience or 8 years of indirect related experience.
Alternatively, a high school diploma or equivalent, relevant high-level technical certifications, and at least 7 years of direct related experience or 10 years of indirect related experience.
Knowledge of Microsoft and Linux operating systems, networking principles, and IT security concepts.
Experience with system monitoring tools, domain services, backup solutions, virtual server deployment, patch management, and IT security.
Strong technical background in IT infrastructure systems.
Experience using system monitoring tools; domain services such as Active Directory, DNS, and DHCP; virtualization platforms; backup solutions and disaster recovery processes; system patch deployment technologies; communication flows; and firewalls.
Ability to analyze, troubleshoot, document, and resolve infrastructure and business-system hardware, software, and networking incidents.
Knowledge of IT governance, including system and configuration management, business continuity, and forecasting.
Ability to work in an open office environment where frequent distractions may occur.
Ability to travel up to 10% of the time; this may vary based on the role.

Nice To Haves

Certification in an IT system administration or engineering discipline.
Knowledge of VMware vSphere version 6 or later.
Experience with EMC VPLEX virtualized storage.
Experience with EMC VNX or UNITY storage arrays.
Fibre Channel network design, implementation, and operations experience with Brocade SAN hardware.
Operational experience with backup IT utilities such as Veritas.
Knowledge of automated control systems and Six Sigma methodologies.
Experience in a GxP pharmaceutical environment.
Good written and oral communication skills.
Demonstrated ability to develop and maintain strong internal relationships.
Knowledge of IT systems analysis and information system security principles.

Responsibilities

Evaluate supported virtualization and SAN systems and design proposed systems to support lifecycle management, including adoption of new technologies.
Ensure installation, troubleshooting, qualification, and validation of infrastructure systems meet local and regulatory requirements.
Collaborate with the team to design, build, and operate the virtualization environment, including data storage and backup, to meet stakeholder needs.
Help train and develop team members to provide coverage and business continuity.
Serve as a primary support resource for IT platforms, providing Tier 2 and Tier 3 support under the support model.
Monitor systems and respond to IT incidents.
Participate in the team’s on-call rotation and provide after-hours site support as required for production needs.
Ensure IT systems are available, capable, and accessible for production and business requirements.
Direct internal process changes as needed to maintain secure and available systems.
Manage IT department projects and support projects for other business units.
Serve as a subject matter expert during corporate and external agency audits.
Collaborate with Global IT Infrastructure groups.
Support and practice IT security.
Comply with internal and external regulations and procedures.
Follow safety and environmental requirements while performing duties.
Perform other assigned accountabilities.