API Engineer

NWN Carousel•Exeter, CA

3d•Remote

About The Position

NWN is seeking a skilled, detail-oriented API Integration Engineer to design, develop, and manage integrations between software systems using APIs. The role supports integrations that enable complex IT managed and operations services within NWN’s Experience Management Platform (EMP), helping deliver outcomes for clients and service delivery engineering teams. The engineer will collaborate with product management, software development, IT systems, customer success, data analytics, Offering Architects, and other stakeholders to ensure seamless data flow and system interoperability. The position includes designing and maintaining integrations between internal systems, third-party platforms, and client applications; building and optimizing APIs; gathering requirements and translating business needs into technical specifications; testing and troubleshooting integrations; documenting APIs and workflows; applying security best practices; monitoring performance; and selecting tools and technologies. The role is remote, with duties performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours in accordance with company policies. Travel is required.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related experience.
Experience designing, developing, and maintaining API integrations between internal systems, third-party platforms, and client applications.
Experience translating business needs into technical specifications for APIs and integration workflows.
Experience identifying and resolving API performance issues, data inconsistencies, or integration failures.
Experience creating and maintaining API documentation, integration processes, workflows, and usage guidelines.
Hands-on experience with RESTful and SOAP APIs.
Familiarity with integration tools and platforms such as Mulesoft, Apigee, Zapier, and Postman.
Proficiency in programming languages such as Python, Java, JavaScript, or C#.
Knowledge of API design principles, including JSON, XML, and HTTP protocols.
Experience with API authentication methods such as OAuth and API keys.
Familiarity with SQL/NoSQL database systems and data transformation techniques.
Experience with cloud platforms and services such as AWS, Azure, or Google Cloud.
Familiarity with microservices architecture and containerization tools such as Docker and Kubernetes.
Experience with CI/CD pipelines and version control systems such as Git.
Ability to work closely with cross-functional stakeholders to understand requirements and solve complex integration challenges.
Demonstrated comfort adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Nice To Haves

Certification in API development or integration platforms, such as Mulesoft Certified Developer.

Responsibilities

Work with Offering Architects, Product Management, Developers, Customer Success, and IT systems teams.
Design, develop, and maintain API integrations between internal systems, third-party platforms, and client applications.
Collaborate with development teams to build custom APIs that meet business requirements.
Implement and optimize API endpoints for performance, scalability, and security.
Gather and analyze integration requirements and translate business needs into technical specifications for APIs and integration workflows.
Test APIs and integration solutions to ensure reliability and functionality.
Identify and resolve API performance issues, data inconsistencies, and integration failures.
Create and maintain documentation for APIs, integration processes, and workflows, and provide usage guidelines.
Implement API security best practices, including authentication, authorization, and encryption.
Ensure compliance with relevant industry standards and regulations, such as GDPR and HIPAA.
Monitor API performance and usage to identify bottlenecks and optimization opportunities.
Select and configure tools, platforms, and technologies to optimize performance, cost, and maintainability.
Collaborate with stakeholders to understand requirements, solve complex challenges, and deliver solutions that empower customer delivery.
Help ensure tools and systems integrate with existing IT systems, service delivery processes, and standards.
Perform other duties as assigned.
Comply with all policies and standards.