Information Technology - Systems Engineer

Sacred Heart University•Fairfield, CT

About The Position

The Systems Engineer administers and supports enterprise application platforms and related systems. The role works with Infrastructure, IT Security, vendors, and internal teams to keep applications reliable, secure, and well documented. The position also maintains and patches servers supporting Enterprise Application Services applications hosted in-house, ensuring platform security, stability, and compatibility with assigned enterprise systems. Related duties may be assigned.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent education and experience.
Five to eight years of experience administering, upgrading, and supporting enterprise applications.
Experience supporting applications in Windows and Linux environments.
Working knowledge of Microsoft SQL Server, logs, queries, and monitoring tools used for troubleshooting.
Knowledge of application security, identity and access management, certificates, service accounts, backups, and disaster recovery.
Experience coordinating technical work across Infrastructure, IT Security, vendors, and business teams.
Strong troubleshooting, communication, documentation, organization, and customer-service skills.
Ability to work independently, manage competing priorities, and respond to critical issues outside normal business hours when required.
Must be available to work some nights, weekends, or holidays when required.
All offers of employment are contingent upon satisfactory completion of a background check.

Nice To Haves

Ability to automate routine tasks using PowerShell, Bash, Python, or similar tools.
Experience with cloud-hosted, SaaS, or hybrid applications.

Responsibilities

Administer, maintain, and support enterprise application platforms and related tools, including Colleague, Papercut, and PowerFaids.
Install, configure, upgrade, and patch assigned applications.
Monitor application availability, performance, capacity, and overall health.
Troubleshoot application, server, database, authentication, network, and integration issues.
Maintain and patch servers supporting Enterprise Application Services applications hosted in-house.
Coordinate technical work with Infrastructure, IT Security, vendors, and internal teams.
Support application implementations, upgrades, migrations, integrations, and recovery planning.
Assist with security remediation, audits, backups, and business continuity activities.
Automate routine administrative and monitoring tasks when practical.
Maintain technical documentation, procedures, configurations, and support information.
Communicate technical risks, dependencies, and recommendations.
Perform related duties as assigned.