Systems Engineer II - IT Hardware Asset Specialist (Raleigh, NC)

First Citizens Bank • Raleigh, NC

14h • Onsite

About The Position

The Systems Engineer II provides technical expert operational support for the Infrastructure & Associate Technology Asset Management function. The Depot and Asset Operations team manages the IT asset lifecycle, including asset disposal, tracking and investigating asset records, hardware forecasting, stockroom management, legal hold, and ensuring the accuracy and security of IT assets. The team works with other departments to support compliance with operational asset-management standards.

This role reviews hardware requests, assesses needs, evaluates purchasing requirements, and manages end-user hardware from configuration and deployment through maintenance and disposal. It maintains inventory for regular operations and disaster recovery, supports associates with hardware ordering, and works with IT Service Management, governance, and infrastructure teams to improve related systems and processes. The position also supports and administers a range of desktop, mobile, Apple, and infrastructure technologies in a regulated financial-services environment.

Requirements

• Bachelor's degree and 4 years of experience in systems engineering and systems programmer; or high school diploma or GED/equivalent and 8 years of experience in systems engineering and systems programmer.
• Experience supporting and administering Windows 10/11, macOS, iOS, iPadOS, Microsoft 365, Active Directory, and Microsoft Configuration Manager (SCCM).
• Experience with end-user experience monitoring tools such as SysTrack Lakeside and Nexthink.
• Working knowledge of PC, Mac, iOS, server, and infrastructure hardware.
• Administrative knowledge of Apple Business Manager, Microsoft Intune, and JAMF.
• Experience supporting PC and infrastructure hardware assets within a large, highly regulated financial or banking organization.

Nice To Haves

• Experience using ServiceNow to track and manage IT assets and tickets.
• Proficiency in Microsoft Office, particularly Excel, for data analysis, reporting, and inventory management.
• Expert knowledge of Active Directory for managing and tracking associate employment.
• Strong attention to detail and ability to keep asset records accurate and up to date.
• Experience managing large datasets with a focus on precision and timeliness.
• Ability to document procedures clearly for team use and audit purposes.
• Strong written and verbal communication skills for collaboration with associates, departments, and external vendors.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Experience with IT asset lifecycle management.
• Understanding of IT security protocols and regulations related to hardware disposal and recovery.
• Knowledge of legal hold processes and IT compliance standards.

Responsibilities

• Review hardware requests and conduct needs assessments to ensure alignment with FCB hardware standards.
• Evaluate hardware purchasing requirements using reporting, analytics, and inventory management.
• Configure, deploy, maintain, and manage the full lifecycle of end-user hardware, from cradle to grave.
• Ensure hardware requests are reviewed, aligned with company standards, assigned, and fulfilled within established service-level expectations.
• Maintain adequate hardware inventory for normal business operations and disaster recovery requirements.
• Assist associates with hardware ordering and escalate system or workflow issues to ITSM and governance teams.
• Partner with IT Service Management and governance teams to enhance and develop hardware request systems and workflows.
• Coordinate equipment pickup requests, termination asset reclamation, hardware quality checks, and general hardware and equipment requests.
• Collaborate with infrastructure teams on Operational Asset Management process improvements.
• Apply industry-standard hardware asset controls and best practices in a regulated financial-services environment.
• Use and support ServiceNow Hardware Asset Management (HAM) and Problem Management modules and related workflows.
• Work independently and collaboratively to resolve issues and complete projects.
• Support and administer Windows 10/11, macOS, iOS, iPadOS, Microsoft 365, Active Directory, Microsoft Configuration Manager (SCCM), and end-user experience monitoring tools.
• Support and configure Apple technologies in a managed enterprise environment, including Apple Business Manager, Microsoft Intune, and JAMF.
• Support PC and infrastructure hardware assets in large, highly regulated financial or banking organizations.

Benefits

• First Citizens Bank offers a competitive benefits program designed to meet the needs of its associates; additional information is available at the listed benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level